ABOUT REMOVERY

　　Join us in our journey of normalizing tattoo removal around the world! Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people’s lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional, genuine, and approachable while providing clinically proven, safe, and effective treatments that achieve results! Our teams feel privileged to play a role in empowering our clients to be victors. As such, Removery team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness. Studio teams are highly trained and passionate about what they do. We strive to make it easy for those with unwanted tattoos to remove them - in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey.  We want to help our clients feel confident and good in their skin again!

　　Removery was formed in 2019 through a merge of the four leading tattoo removal brands in North America. The underlying businesses have operated a combination of 20+ years and have performed more than 1 million treatments, enabling us to offer clients an unrivaled treatment experience. Based in Austin, TX, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilizing the innovative PicoWay® laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 400+ locations across the US, Canada, and Australia over the next 5 years.

　　POSITION OVERVIEW

　　We are seeking a self-motivated, empathetic, and client-focused Lead Sales Consultant to provide client education and a five-star experience through the consultative sales process. This position will report to a Regional Manager and work closely with an in-studio Laser Specialist to provide a holistic client experience.  The professional we’re looking for is comfortable with repetitive tasks and finds building client relationships is the most rewarding part of their job. Working as part of a small team, they understand that it comes with a greater responsibility to be reliable and punctual. They are easy to get along with and respectful of others.

　　Our expert marketing and contact center team provide warm leads and scheduled consultations. We also ask that you showcase excitement around community outreach to generate as much interest in our service as possible! From there, your primary responsibilities include delivering a warm, engaging consultative experience to our clients, educating on the tattoo removal process from start to finish, working in partnership with our Laser Specialists, and other administrative-related tasks required for business operations. Our consultants are given the opportunity to make a real impact on our client’s lives, as they embrace change, by supporting them through their tattoo removal journey.  Join our team of experts dedicated to changing lives, everyday!

　　POSITION RESPONSIBILITIES

　　Conduct consultations and drive sales through consultative selling of new clients and upselling current clients

　　Close sales by building rapport and educating clients on the laser tattoo removal process

　　Demonstrate ethical sales practices and showcase the value of our approach, service, and protocols

　　Communicate realistic removal expectations and treatment outcomes

　　Make tattoo removal easy and accessible to our clients while instilling confidence through expert knowledge of the treatment process and package options

　　Master all Removery financing options and be able to clearly articulate those options to our clients

　　Partnering with the studio’s Laser Specialist as part of consultation process, as necessary; Consistently practicing warm client handoff to Laser Specialist

　　Being a positive member of the team by contributing to team culture

　　Maintain detailed client records – both new, future potential, and referral clients

　　Manage follow up process in partnership with our contact center and marketing teams by communicating with clients who have expressed an interest in tattoo removal or fading

　　Lead your studio’s team in understanding of KPIs, monthly targets, and reporting to ensure goals are consistently set, monitored, and exceeded

　　High level self-accountability in fostering a positive studio culture and team dynamics.

　　Administrative tasks such as greeting clients by name, answering phones, responding to emails, and handling client payments.

　　Manage bookings in collaboration with our Contact Center

　　Ensure client satisfaction by delivering superior customer service

　　Community networking and outreach in collaboration with our Marketing team, to inform the public of our service offerings and promotional opportunities

　　Build loyal referral relationships with tattoo artists, businesses, and clients

　　Participate in brand-wide updates as well as regular regional team calls and meetings

　　Represent the company brand, mission, and culture

　　Take pride in the physical workspace which includes studio stewardship and cleanliness

　　Preserve visual and merchandising brand standards

　　Conduct inventory to ensure adequate products, promotional materials, branding on-hand to exceed customer expectations

　　Additional responsibilities, as required for the success of the brand

　　POSITION REQUIREMENTS

　　Passionate about helping people and building relationships

　　Enthusiastic about the tattoo and tattoo removal industry and our brand

　　Proven track record in negotiation and overcoming objections in a consultative environment

　　Awareness this is not ‘just a job’ but an opportunity to make an impact in a positive and meaningful way for our clients while they embrace their tattoo removal journey

　　2-5 years of B2C selling experience preferred

　　Excellent consultative sales experience in a retail, MedSpa or similar setting preferred

　　Comfortable, confident, and competent in conducting client consultations and selling our services

　　Motivated by a quota-driven environment and bonus opportunities

　　Self-motivated, entrepreneurial spirit and continued growth mindset

　　Outstanding communication and a strong capability to identify and solve problems independently. 

　　Excellent interpersonal skills. Display consistent professionalism and a positive disposition

　　Ability to work and contribute as part of a small, cohesive, and collaborative team

　　Demonstrated agility in a high-change environment

　　Effective and client centric communication style

　　Innovative and curious – bringing ideas to the table to improve your location operationally and the business as a whole

　　Comfortable doing a variety of tasks and great at multi-tasking

　　Basic computer skills (Word, Excel, etc.) and quick to learn technology; previous experience using Microsoft office and booking software systems preferred

　　Zenoti or similar POS/CRM experience, a plus

　　Reliable transportation to commute to your home studio and/or other designated locations, as needed

　　Available to work flexible hours, including evenings and weekends

　　Ability to meet employment eligibility requirements

　　Must be able to lift 10 lbs. or more repetitively

　　High level comfort with assessing and interacting with the human body

　　You will be part of a supportive and close-knit team and given the opportunity to perform purposeful work. Removery is proud to offer a competitive salary, based upon experience, in tandem with a competitive benefits package for FT associates including:

　　A competitive wage that ranges from $27 to $30/hour and will be determined based on relative experience

　　Up to $1,000 monthly bonus potential

　　Comprehensive Medical, Dental, and Vision with HRA option, STD and LTD

　　50K in Life Insurance, at no cost to you! Plus, the option to purchase more

　　120-hours of accrued, paid, vacation time

　　Paid Parental Leave

　　Eight (8) company paid holidays

　　8 hours of paid volunteer time per year

　　Employee Emergency Fund to assist in times of financial hardship

　　401K with generous Company Match

　　A Team Member Referral Bonus Program

　　Employee Assistance Program – benefits to help you manage daily responsibilities

　　Collaborative work environment with an amazing culture committed to diversity and inclusion

　　Ongoing Comprehensive Training

　　We are an Equal Opportunity Employer and do not discriminate based on race, ethnicity, religion, creed, sex, gender, gender identity, pregnancy, national origin, ancestry, age, disability, veteran status, marital status, genetic information, sexual orientation, political affiliation, or any other non-job-related factors. We value diversity and are committed to building a team that values an inclusive culture that represents a global perspective of experiences, skills, backgrounds, and expertise.

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