Create a healthier, brighter future for pets, pet parents and people!

　　If you want to make a real difference, create an exciting career path,feel welcome to be your whole self and nurture your wellbeing, Petco is theplace for you.

　　Our core values capture that spirit as we work to improve lives by doingwhat's right for pets, people and our planet.We love all pets like our ownWe're the future of the pet industryWe're here to improve livesWe drive outstanding results togetherWe're welcome as we are

　　Petco is a category-defining health and wellness company focused on improvingthe lives of pets, pet parents and Petco partners. We are 29,000 strong,working together across 1,500+ pet care centers, 250+ Vetco Total Carehospitals, hundreds of preventive care clinics, eight distribution centersand two support centers.Provide guests with exceptional customer service by being the subject matterexpert on all products, nutrition, services, promotions, localcommunity events and other areas of animal care and wellness.

　　Position ResponsibilitiesTo perform this job successfully, an individual must be able to perform eachessential job duty satisfactorily. Reasonable accommodations may be made toenable qualified individuals with disabilities to perform essential jobfunctions.

　　Provide a great experience by engaging with guests utilizing your acquiredskills and training.

　　Provide quick and courteous service to all PETCO customers and their pets bydetermining their needs and sharing product knowledge to suggest theappropriate merchandise and services to satisfy them.

　　Performs all aspects of point-of-sale service, e.g. cash sales, credit andcheck sales, returns and exchanges. Performs the daily balance of cashdrawer as necessary.

　　Completes cash register transactions as well as guest carry-out serviceconsisting of merchandise weighing up to but not exceeding 50 pounds per trip.

　　Be knowledgeable about pet-related events/resources and related costs withinthe community including dog parks, dog or cat shows, pet-friendly hotels, etc.

　　Express passion about animal welfare and maintain integrity in the work area.

　　Be familiar with all new products and services in order to be able to engagewith customers regarding new product and services features and benefits.

　　Politely and professionally respond to inquiries regarding products,services and pricing via the telephone.

　　Promote a positive culture of teamwork, inclusion, and collaboration.

　　Inform Guests of upcoming adoption events, explain our Think Adoption Firstphilosophy.

　　Know the team and the areas of expertise for each partner so that they canconnect the customer with the right partner to deliver the guest experienceand desired.

　　Maintain familiarity with current promotions and special services.

　　Be up to date with seasonal training such as flea and tick, pet summersafety, holiday promotions, etc. when applicable.

　　Complete other duties and special projects as assigned.

　　Evaluate guest inquiries and as needed refers to the Leader on Duty.

　　Bend, kneel, lift (up to 50 pounds, as necessary) and stand for longperiods of time.

　　Other Duties and Responsibilities

　　UTILIZE SELLING BEHAVIORS. You're the key to providing an amazing guestexperience within our Pet Care Locations. Utilizing the behaviors within ourSales Model is critical to being able to identify and solve for their needsboth today and in the future.

　　CONTRIBUTE TO A SAFE ENVIRONMENT. You'll be empowered through our trainingprograms to maintain our safety protocols. Bottom line, the safety ofpartners, guests and pets is our #1 priority.

　　BE A PART OF A COLLABORATIVE CULTURE. Being a great teammate is key tocreating a culture that is centered around solving for the health and wellnessneeds of pets.

　　ENGAGE IN YOUR CAREER: As you develop your skills and knowledge, you willhave the opportunity to participate in dev lopmental programs to support yourcontinued growth throughout your career.

　　Knowledge,Skills, and Abilities

　　SERVE THE CUSTOMERS: Asks discovery questions to understand customer needs.Seeks feedback from customers. Addresses customer needs by involving the rightpeople at the right time. Meets or exceeds customer service needs, andreports barriers.