Discover. A brighter future.

　　With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

　　Come build your future, while being the reason millions of people find a brighter financial future with Discover.

　　Job Description:

　　As a Lead Conversational AI Designer, you will be responsible for designing, instructing, and applying NLU & AI training frameworks to various bot deployments in DPL. You'll be partnering with other members of the conversational AI team to achieve these outcomes together. Your goal across all deployments will be to achieve best-in-class customer experience and to reduce how many chats break to a phone call. You will have responsibility for various end-to-end automated conversational experiences. Applying modern toolkits and frameworks to achieve best-in-class customer experience and utilization/containment. Training, testing and tuning of full conversation lifecycle (utterances, intents and entities). Leveraging modern model validation techniques to ensure functional and high-quality user experiences. Working with product and engineering teams to implement conversational user experiences. Evaluating emerging conversational UI and AI capabilities and tools. Documenting conversational design, dialog flows, wireframes and templates (flat vs goal-driven) to influence iterative approaches to improve conversational designs, architecture and strategy. Composing dialog and other related copy for conversational experiences that aligns with best practices and brand guidelines. Contributing to requirements gathering, user stories, estimates, and road mapping.

　　Responsibilities

　　Training, testing and tuning of full conversation lifecycle including model validation.Partnering and collaborating cross enterprise with the Conversational AI team to implement best-in-class customer experience and utilization in DPL.Documenting conversational design, dialog flows, wireframes and templates (flat vs goal driven) to influence iterative approaches to improve conversational designs, architecture and strategy.Evaluating emerging conversational AI and natural language capabilities to influence our domain and tooling strategy.Composing dialog and other related copy for conversational experiences that aligns with best practices and brand guidelines.

　　Minimum Qualifications

　　At a minimum, here's what we need from you:

　　Bachelor's degree4+ years of experience in Business Technology, Information Systems, Business Administration, Graphic Design, Customer Service, Leadership, Project Management, or related experience4+ years of experience in Linguistics, Human Computer Interaction, Natural Language Processing and Understanding, Conversation Design

　　Preferred Qualifications

　　If we had our say, we'd also look for:

　　Bachelor's degree in information technology, Business, Graphic Design, or related6+ years of experience in Business Technology, Information Systems, Business Administration, Graphic Design, Customer Service, Leadership, Project Management, or related experience6+ years of experience in Linguistics, Human Computer Interaction, Natural Language Processing and Understanding, Conversation DesignPMP, Product Owner, or related certification

　　Application Deadline:

　　The application window for this position is anticipated to close on Dec-18-2023. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

　　Compensation:

　　The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

　　Benefits:

　　We also offer a range of benefits and programs based on eligibility. These benefits include:

　　Paid Parental LeavePaid Time Off401(k) PlanMedical, Dental, Vision, & Health Savings AccountSTD, Life, LTD and AD&DRecognition ProgramEducation AssistanceCommuter BenefitsFamily Support ProgramsEmployee Stock Purchase Plan

　　Learn more at MyDiscoverBenefits.com.

　　What are you waiting for? Apply today!

　　All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

　　Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)