Description

　　Introduction

　　Do you want to join an organization that invests in you as a(an) Lead Consulting Provider Solutions Specialist? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

　　Benefits

　　HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

　　Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

　　Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

　　Free counseling services and resources for emotional, physical and financial wellbeing

　　401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

　　Employee Stock Purchase Plan with 10% off HCA Healthcare stock

　　Family support through fertility and family building benefits with Progyny and adoption assistance.

　　Referral services for child, elder and pet care, home and auto repair, event planning and more

　　Consumer discounts through Abenity and Consumer Discounts

　　Retirement readiness, rollover assistance services and preferred banking partnerships

　　Education assistance (tuition, student loan, certification support, dependent scholarships)

　　Colleague recognition program

　　Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

　　Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

　　Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

　　Note: Eligibility for benefits may vary by location.

　　You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Lead Consulting Provider Solutions Specialist like you to be a part of our team.

　　Summary of Duties:

　　The Lead Consulting Provider Solutions Specialist serves as a Division resource and subject-matter expert for all HCA physician-facing technologies and solutions; Provides oversight to Provider Solutions Specialists regarding processes, best practices, and enhancing the physician experience. Using a balanced combination of advanced customer service, project management, sales, leadership, training, and technology skills, the Lead Consulting Provider Solutions Specialist works with an integrated support team to provide workflow analysis, testing, training, implementation, support, and optimization of HCA physician-facing technologies and solutions. The role requires working closely with providers, practice, and hospital personnel, but also involves working with an ecosystem of healthcare professionals. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of all HCA physician-facing technologies and solutions. Duties also include ensuring team members, providers and practice personnel have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Lead Consulting Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with HCA physician-facing technologies and solutions and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and complex clinical workflows.

　　Duties Include, and are not limited to:

　　SUPPORT:

　　Implementation/Change Management:a) Provides oversight, leads and independently conducts ambulatory EHR implementations in markets

　　throughout the division per HCA and Division IT&S standards and guidelines.

　　b) Consistently executes HCA Implementation approaches, including risk and issue identification,

　　mitigation and resolution; Provides critical thinking skills in analyzing and supporting complex

　　implementations.

　　c) Provides oversight, plans, organizes, and independently conducts ambulatory EHR optimization efforts

　　and actively supports and promotes system standardization, utilization, and best practices. Provides

　　critical thinking skills in analyzing and supporting complex optimizations.

　　d) Coordinates training and serves as a SME for dictation and voice recognition technologies.

　　e) Contributes as lead and subject-matter expert for installation and support of HCA physician-facing

　　technologies and solutions

　　f) Promotes process changes that improve the implementation, maintenance, and support of HCA

　　physician-facing technologies and solutions.

　　g) Coordinates and leads testing of HCA physician-facing technologies and solutions; assists in

　　interpretation of test plans, troubleshooting, and clinical integration points at the Market and/or Division

　　level. Works with integrated support teams to address software functionality, content, and defect

　　resolution updates.

　　h) Participates with peers in enterprise communities to develop and deploy best practices for physician

　　support and HCA physician-facing technologies and solutions across the healthcare continuum.

　　Support Requests:a) Proactively leads and rounds throughout the Division, Market, Facilities, and Physician practices to

　　ensure physician support needs are proactively identified and addressed. Documents interactions with

　　providers to confirm needs are met, reporting issues to other teams as needed.

　　b) Provides advanced support on HCA physician-facing technologies and solutions.

　　c) Coordinates provider and practice service requests and incident resolutions through the Division Service

　　Desk. Reviews problem tracking databases, tracks, and analyzes metrics.

　　d) Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex issues

　　and requests associated with HCA physician-facing technologies.

　　e) Analyzes and provides hands-on support for complex inquiries. Identifies and facilitates discussions

　　with appropriate technical group or vendor to resolve the problem and coordinates as needed.

　　f) Monitors and communicates trends and issues that may affect administration/provider relationships,

　　regulatory compliance, and quality initiatives.

　　g) Escalates and works with enterprise subject matter experts and integrated support team resources to

　　identify trends and manage resolution of issues and requests associated with HCA physician-facing

　　technologies and solutions.

　　h) Provides timely response and resolution to provider issues identified and reported in GrowthLink, as

　　applicable.

　　i) Serves as a subject-matter expert to the Service Desk Community for HCA physician-facing technologies

　　and solutions.

　　Access:a) Possesses an expert understanding of system access and information protection standards and

　　processes to offer guidance and instruction to providers and practice personnel regarding HCA

　　physician-facing technologies and solutions.

　　b) Collects and routes non-standard access requests or issues to governing teams for consideration;

　　Provides timely feedback and outcomes.

　　c) Promotes system security, information protection, and patient confidentiality and helps ensure

　　compliance.

　　d) Enhances provider utilization of HCA technologies, by offering at the elbow support, one-on-one

　　training, and support.

　　Partnerships:a) In collaboration with integrated support teams, works with providers across the healthcare setting to

　　promote and advocate tools, resources and workflows to support clinical quality initiatives, certification

　　and regulatory requirements, and patient experience strategies.

　　b) Works with Clinical teams to create, introduce, and modify clinical content for HCA physician-facing

　　technologies and solutions.

　　c) Contributes to Corporate, Division, and Market strategic planning with regard to physician product lines and HCA physician-facing technologies and solutions.

　　d) Participates in data collection and reporting efforts, ensuring the accuracy of physician and practice

　　data in HCA systems.

　　TRAINING:

　　Responsible for leading, planning, coordinating, developing, tracking and delivery of training for providersand practice personnel on HCA physician-facing technologies and solutions.

　　Collaborates with Clinical teams to design, develop, and implement education and training materials for the HCA physician-facing technologies and solutions.

　　Develops, maintains and customizes training materials to reflect Division, facility, market, practice or

　　specialty-specific needs.

　　Prepares and delivers presentations, demonstrations, train-the-trainer, and special training courses with frequency.

　　Trains in a multitude of settings and leverages existing technology to meet the needs of the audience or customer base.

　　Training new team members

　　Coordinates and executes group training plans, conducts pilot trainings, and provides feedback to project

　　lead to better serve our HCA business partners.

　　CUSTOMER SERVICE:

　　Serves as a lead on provider support initiatives designed around customer service.

　　Partners with practice, market, division and Corporate colleagues to enable a successful physician

　　experience and foster improved customer service interactions.

　　Effectively communicates with customers, maintaining positive body language with confidence and patience.

　　Follows up, post issue resolution, to complete customer service cycle.

　　Seeks feedback though customer interaction to identify areas of improvement.

　　KNOWLEDGE, SKILLS, AND ABILITIES:

　　Organizationala) Strong organizational skills with the ability to manage multiple projects with a high degree of accuracy

　　and attention to detail

　　b) Flexibility to manage unanticipated changes and lead others during periods of change

　　c) Adaptable to changing environment of physician support in the healthcare industry

　　Leadershipa) Refined leadership skills

　　b) Professional attitude and appearance

　　c) Self-motivated and goal oriented

　　d) Works independently; receives minimal guidance.

　　e) Acts as a mentor and provides technical direction

　　f) Develops, shares, and leverages best practices across the work group. May direct the work of staff

　　members.

　　Communicationa) Demonstrated ability to lead group discussions with clinical and information technology personnel,

　　verbally and writing

　　b) Delivers information in a clear, concise, and compelling manner to effectively engage others and

　　achieve desired results

　　c) Expert customer-facing teaching abilities

　　d) Exchange information across department, organization/enterprise; communicates independently,

　　thorough understanding of subject/topic; sharing technical expertise or providing direction/instruction.

　　e) Acts as a consultant within the work group. Viewed as a SME. Leverages a robust network of

　　relationships across multiple business areas.

　　Customer Servicea) Demonstrated exceptional customer service focus

　　b) Broad experience in providing high-level service to providers

　　c) Lead discussions around providing quality customer service, orientation and/or training

　　Relationship Buildinga) Demonstrated ability to establish and build strong relationships among Corporate, Division, Market, and

　　practice personnel.

　　b) Ability to work well with others and lead focused discussions that facilitate promote growth between

　　business partners.

　　Problem Solvinga) Analyze and handle multiple duties simultaneously and exhibit initiative

　　b) Extensive understanding of workflow and how systems are used in physician practices and hospitals

　　c) Design/develop direction of work product; provide advice/direction in primary area of expertise.

　　d) Work assignments are advanced/complex in nature; accountable for major projects

　　e) Uses best practices and in-depth knowledge and experience; applies expert analytics and/or technical

　　interpretation to provide highly creative solutions.

　　Clinical/Technicala) Mature understanding of clinical application support processes and ambulatory EHR workflows required

　　b) Extensive experience supporting providers

　　c) Broad expertise with clinical information systems

　　d) Understands pertinent regulatory guidelines (HIPAA) and government programs (Meaningful Use)

　　e) Demonstrated advanced computer skills

　　Healthcare Inspiration:a) Knows technology improves the patient experience

　　b) Believes clinicians care for people better when armed with the right technology

　　c) Provides tools caregivers need to do their best work

　　d) Sees that technology applied to healthcare is meaningful... it matters

　　Experience:

　　Proficiency with HCA physician-facing technologies and solutions.

　　Education:

　　Bachelors Degree or 7+ years of previous experience in healthcare-related field required

　　Bachelors Degree

　　Work Experience in lieu of Degree

　　HCAOrgUnitFacilityATSDescription

　　"Good people beget good people."- Dr. Thomas Frist, Sr.

　　HCA Healthcare Co-Founder

　　We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Lead Consulting Provider Solutions Specialist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

　　We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.