HYBRID ON-SITE IN MECHANICSVILLE, VA

　　LONG-TERM CONTRACT OPPORTUNITY

　　This position calls for a seasoned Senior Business Analyst/Coordinator with experience coordinating the work of other BSAs across multiple efforts of various sizes. Suitable candidates must be a self-starter, comfortable working in a fast-paced, dynamic work environment to meet the needs of multiple business lines and supporting a portfolio comprised of a wide variety of custom applications and third-party platform integrations.

　　As a BSA/ Coordinator you will support delivery of software solutions resolving break fix, enhancement requests and small projects to ensure the health and cohesion of the 30+ highly complex software applications.

　　You will be responsible for assisting in the organizing, tracking, and coordinating work across a cross functional team of software developers, BSAs, and QAs through the design, development and implementation of software development solutions.

　　Primary Responsibilities:

　　• Serves as a Senior BSA during the fulfillment/resolution of requests

　　• Coordinates and implements improvement efforts at the direction of the BSA Manager and department leadership.

　　• Monitors the in-take queue for new requests and incidents that need to be triaged.

　　• Partners with the BSA Manager, PMO resources and other IT Teams to ensure that requests received in the in-take queue meet the criteria for work and are routed accordingly.

　　• Prioritizes and obtains required information needed to triage new requests and/or assign to other BSAs as needed or bandwidth allows.

　　• Hosts and facilitates triage sessions for new requests and incidents.

　　• Creates/updates existing JIRA issues based on the outcome of triage meetings.

　　• Participates in triage meetings as the BSA Lead, serving as a business process and system subject matter expert.

　　• Assists the BSA Manager with release planning (updates JIRA, sends notifications, etc.).

　　• Collects and compiles metrics for requests as needed for business & internal IT reporting.

　　• Serves as a subject matter expert for production issues/questions for other IT teams.

　　• Acts as the point of contact to the business for production-related items that need immediate support.

　　• Analyzes and brings allocation/resource needs to the attention of the BSA Manager as issues arise.

　　• Assists the BSA Manager with release planning (updates JIRA, sends notifications, etc.).

　　• Enforces standard deliverables (such as documentation) and JIRA best practices

　　• Serves as the first level of escalation for problems/issues that arise during the execution of work.

　　• Validates and shepherds requests through the CAB and release management processes.

　　• Escalates problems/issues as needed to the BSA Manager.

　　• Responds to request status inquiries.

　　Required Experience:

　　• Performing & appropriately scaling BSA-related tasks & activities for work efforts of various sizes (from small maintenance items and defects to large projects).

　　• Analyzing data to determine the root cause of business problems and/or identify trends or opportunities for process improvements.

　　• Clearly identifying and specifying the business need and intent through various elicitation and analysis techniques.

　　• Effectively documenting and communicating business need and intent to both technical and non-technical resources.

　　• Formulating and documenting well-formed user stories with detailed acceptance criteria

　　• Coordinating the work of other BSAs.

　　• Partnering with and resolving team conflict across other technical teams such as quality assurance and development.

　　• Full SDLC experience.

　　• Project and maintenance stack BSA experience.

　　• Mentoring or coaching more junior BSAs.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.