Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

　　Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

　　We currently have an opening for a Lead Administrative Assistant at Edwards Memorial Funeral Homes in Lakewood, WA. Lead Administrative Assistants are responsible for various activities, including answering phones, bookkeeping, oral and written communication, data entry, scheduling, secretarial services, and much more.

　　Overview & Responsibilities:

　　Partners with home office accountant and department leaders, i.e., finance, human resources, IT, by maintaining regular ongoing two-way communication

　　Holds responsibility for ordering, tracking, delivery, and location of product and document maintenance

　　Assists administrative assistants, location leaders, and funeral directors to ensure all open tasks are completed promptly

　　Monitors accounts to ensure the company receives all monies owed and accounts are closed where appropriate, including monitoring to verify that claims are collected, credit balances are accurate and refunded where applicable, delinquencies are identified, and collection attempts taken; minor balance issues are written off (with approvals)

　　Ensures all funeral service delivery items, such as cremation permitting, death certificate filing, forwarding of trust delivery documentation, case file maintenance, etc., are carried out professionally and promptly

　　Manages the accounts receivable process, including adherence to receipt book and deposit policies, monitoring all receipts for accurate posting, and following up to resolve any unapplied cash issues

　　Updates funeral home website with service and other information as soon as it becomes available

　　Works with the accounting team, manages accounts payable processes, including setting up new vendors before use, maintaining updated files and insurance documents on service vendors, ensuring that all payables are accurately coded and submitted to appropriate management and that any account discrepancies are addressed and resolved

　　Identifies process improvement opportunities and develops new methods in conjunction with the manager of administration and location leader to improve efficiency and accountability while reducing the administrative footprint to better control costs

　　Completes monthly and quarterly administrative processes, including inventory, reconciling P-Card account, month, and quarter-end

　　Leads weekly update meetings with administrative assistants and location leaders to share and exchange resources and to ensure goals are being

　　Performs layout and production of all family-facing products: video tributes, memorial books, service folders/programs, obituaries, or other forms in the required format (Advisor, Microsoft Word, or another applicable computer program)

　　Proofs all published materials, paying particular attention to ensure everything is accurate and grammatically correct and acts as quality control for all printed materials

　　Holds responsibility for multiple components of month-end, quarter-end, and year-end close

　　Maintains office equipment as necessary; maintains and orders office supplies routinely

　　Ensures own and direct reports office work area is always presentable

　　Learns to operate new office technologies as they are developed and implemented

　　Holds self and all direct reports accountable for completing all company assigned learning assignments, including compliance, i.e., OSHA, FTC, harassment prevention

　　Leads administrative assistants to ensure organizational components are completed accurately and timely

　　Supports coordination of and participates in assigned staff meetings

　　Ensures café is always shown ready and assists with maintaining the overall cleanliness and stocking of supplies

　　Oversees staffing to meet business needs, onboarding and training of all New Hires, scheduling, coaching, and development, and openly communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations

　　Ensures proper paperwork, including death certificates, obituaries, and permits, are completed timely and in accordance with relevant laws and regulations

　　Holds self and all direct reports accountable for utilizing systems/technology provided by the company, i.e., arrangement conference technology system in place to review contracts and complete necessary forms after the time of arrangement conversation

　　Requirement & Qualifications:

　　High school diploma or the equivalent

　　Degree in business is preferred

　　Minimum, three to five years of office and customer service experience in the funeral industry is preferred

　　Minimum one year of leadership experience is preferred

　　Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)

　　Models and demonstrates empathy, emotional intelligence, and a mindset of Servant Leadership to all internal and external stakeholders

　　Demonstrated knowledge & experience of the funeral service are preferred

　　H igh attention to detail and accuracy, with excellent follow up skills

　　Strong communication skills and high levels of compassion and integrity

　　Ability to lead and support the customer interaction experience

　　Works cohesively with supervisor and builds strong relationships with peers and direct reports

　　Ability to collect funds from past due accounts

　　Team Member Benefits Include:

　　Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage

　　Unique ShareLife® technology lets you create one-of-a-kind life celebrations for the families you serve

　　Competitive salaries and performance incentives

　　Team member referral program

　　Medical, dental, prescription, and vision insurance

　　Vacation, sick, and holiday pay

　　401k with company match

　　Company-paid life insurance, long-term disability, and short-term disabilit y

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