Job Description

　　Job Title: Zone Manager Exterior Services

　　Department: Operation

　　FLSA Classification: Exempt

　　Reports To: Regional Zone Manager Exterior Services

　　Status: Full Time

　　Pay: $65,000.00 - $75,000.00 Annual Salary

　　Position Summary:

　　The Exterior Services Zone Manager supports the management of all active accounts and vendor partners within an assigned market. They provide leadership and initiative to ensure services are complete and client expectations are met or exceeded. This individual evaluates the performance of service partners and communicates with the client to achieve satisfaction with our work; and fully leverages our relationships to benefit the client and Kellermeyer Bergensons Services.

　　Job Highlights:

　　Landscaping experience in the Northeast including understanding regional plants, maintenance service types, keen eye for quality inspections of properties, has enhancement experience. Snow experience, understands region snow seasons and snowstorms, how to service a site-plow/salt, etc. Has ran snow routes in past. Travel within the assigned market focusing on snow, landscape and exterior business. Working with vendors and customers and conduct quality inspections, work with account coordinators and supervisors to relay information about customer sites. Be the eyes and ears of KBS exterior within the market.

　　Essential Duties & Responsibilities:

　　Communicate frequently with customers to ensure high quality and service expectations are met.

　　Proactively present and sell site enhancement ideas to customers.

　　Proactively assist in resolving issues with customer service when needed

　　Conduct monthly Quality Site Assessments (QSAs) of service partners’ work on clients’ sites

　　Measure properties and coordinate with estimators for landscape estimates

　　Identify and communicate business development opportunities to Regional Operations Manager.

　　Communicate weekly schedule to store managers and service partners

　　Conduct pre- and post-season site inspections

　　Coordinate new service partners to service clients in a designated territory

　　Pre-qualify service partners and negotiate contract terms

　　Support compliance team to ensure proper service partner agreements are secured in a timely manner

　　Develop and sustain long-term relationships with service partners to ensure consistency of service to client

　　Provide instruction to service partners regarding client expectations

　　Communicate non-contract client requests and ensure work is scheduled in a timely manner

　　Communicate closely with office team and Regional Zone Managers and provide documentation from site visits (i.e. photos, site visit reports, etc.)

　　Develop standard packet of information for each client to include highlighted scope, site map, snow stockpiling map, call in number and introductory letter, and customer service opportunities

　　Complete daily report on activities (i.e. sites visited, contacts made, issues handled, site inspection forms completed, etc.) and submit to Regional Zone Manager.

　　Communicate billing details to client and answer any questions.

　　Other tasks and duties, as assigned.

　　Experience & Qualification Requirements:

　　Minimum of 3 years of prior customer service, management and leadership experience within the organization, and the industry and local marketplace.

　　Prior experience working with subcontractors and performing landscape and snow removal operations 

　　Ability to communicate from any location and be available to travel to each of their territory’s areas with a high degree of flexibility.

　　Ability to generate customer solutions that are on point, creative, and that stay consistent with the brand image of the company.

　　Excellent communication skills, both written and verbal, both internal and external communication.

　　Ability to network with industry and trade contacts within the marketplace.

　　Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word, PowerPoint and Outlook.

　　Proficient at estimating all services provided.

　　Proficient at service pricing.

　　Proficient at billing completed work.

　　What's In It For You?

　　KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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