Labour Scheduler

　　Having recently been announced as the Rental Company of the Year in the HRIA Hire Industry Excellence Awards (HIEA) 2021, Aggreko is the global leader in generator and temperature control hire with locations throughout the world. Our local operations span across Australia, New Zealand and the Pacific. The Role

　　Aggreko are currently looking for a Labour Scheduler to join our team in Townsville.

　　Reporting to the Service Planning Manager, this role will be a key part of our business as you’ll be responsible for coordinating and scheduling the labour requirements to meet our customers’ needs including; commissioning, decommissioning, on-site breakdowns and the preventative maintenance of our fleet.

　　Key Responsibilities

　　Works with customers, sales and operations to understand the scope of field service requirements related to commissioning & install, decommissioning, site visits, breakdowns, onsite monitoring, and preventative maintenance

　　Optimizes the scheduling of technician resources to meet business priorities and deliver technician productivity to set KPIs

　　Plans and schedules technician time to meet customer service requirements, while ensuring control of working time with reference to safety of the technician.

　　Reports and collaborates with support areas on the Service Schedule for the field service technicians in consultation with Senior & Service Technician.

　　Utilises our new system and technologies to efficiently plan, coordinate and dispatch Technicians based on work activity type, customer site locations and access limitations, Technician skill set, current job status and their location.

　　Liaises with Workforce Leader, Operations Managers and Team Leaders to ensure scheduling requirements are met. Identifies where work demands exceeds manpower availability and takes the appropriate action based on collaborative discussions.

　　Identifies opportunities for additional customer charges based on actual services provided against services quoted. Liaise with customer service / sales to agree cost variations and charges to customer

　　Where necessary participates in the preparation and estimation of technical resource requirements

　　Ensures customer’s location specific safety requirements including inductions and certifications are adhered to whilst dispatching technician resource for attendance

　　About You

　　Technically competent in the definition of technical requirements, technical skills required, safety requirements.

　　Expert in the definition of labour requirements, including skills sets required and quantification of time in the preparation, installation and commissioning of a solution to provide a robust solution for the customer

　　PC literary in a Microsoft environment and ERP system

　　Proven Customer focus with a strong sense of urgency for creative solutions

　　Proven acute attention to detail

　　Proven ability to work effectively in a fast-paced stressful environment

　　Skilled at multi-tasking

　　Excellent inter-personal skills Collaborative style with decisive, results-oriented approach

　　Ability to self-direct and self-manage

　　Joining the Aggreko team will entitle you to….

　　Collaborative and connected team, who will offer support and guidance in skilled development.

　　Employee Reward and Value Programs; including EAP and other benefits

　　Aggreko is an Equal Opportunity employer, dedicated to providing a work environment in which everyone feels safe, included, treated fairly and with respect. We embrace diversity and invite female and Aboriginal and Torres Strait Islander people to consider working at Aggreko.

　　About Aggreko

　　We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

　　Equal Opportunity Employer, including disability and veterans.

　　At Aggreko, we provide energy solutions so communities can thrive and businesses can grow.

　　We bring power, heat and cooling to customers and communities wherever they need it.

　　No two days are the same. We work in dynamic environments and offer a wide range of opportunities for motivated people to enrich their lives and communities. If you are prepared to give us your best, you can learn and grow quickly.

　　We are building an inclusive culture and an environment where everyone can be at their best. We encourage everyone to be themselves at work because we know that’s how we achieve our potential.

　　Join us, bring your energy, and grow your career.