lab computing service lead.

　　framingham , massachusetts

　　posted december 19, 2023

　　job details

　　summary

　　$100,000 - $110,000 per year

　　permanent

　　bachelor degree

　　category computer and mathematical occupations

　　reference1036330

　　job details

　　job summary:

　　This is a complex role where the leader brings not only a high level of technical and consulting knowledge but also management and people skills, plus the ability to resolve problems and communicate at a senior level within the business. He or she will work with business Directors and Managers of customers.

　　Requirements

　　Responsibilities:

　　· Delivery of the service, prioritization, and distribution of work. The number one responsibility of this person is to ensure the highest quality of service delivered daily

　　· Implementation of cross service opportunities

　　· Service Innovation, continuous improvement - strive to show growth and evolution of the service

　　· Initial point of escalation - Single Point of Contact for all Lab IT related escalations

　　· Team management with some level of HR responsibility related to career development, training, and the professionalism of team members at all times

　　· Work across services to identify, capture and lead opportunities

　　· Ensures adherence to client's corporate policies through periodic reporting and compliance programs

　　· Apply industry best practices and act as IT Ambassador to the customer business leaders

　　· Provide weekly service status reports and primary for all Governance reporting, SLA's and Metrics

　　· Ensure a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment is maintained

　　Required Skills:

　　· Experience in supporting complex or customer-built systems to deliver an integrated service

　　· Flexible skills to provide oversight for an entire customer location (City/Region/Country) with the ability to build and/or adjust services based on Business or IT demand in conjunction with the managed service team.

　　· Experience with associated services (such as CSV) or scientific experience

　　· Ability to contribute to overall strategic management of Lab Support services including providing direction and oversight to managed service team, IT Global services and vendors as appropriate

　　· Fully competent and able to act as an expert in instrument IT support

　　· Willingness and ability to learn latest technologies to drive resolutions to complex scientific problems

　　· Customer service mindset, complemented by an ability to listen to and interpret client requests

　　· Demonstrated experience in troubleshooting complex instrument and technology issues

　　· strong oral and written communicators

　　· Able to identify, track and complete tasks for multiple projects

　　· Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code

　　Qualifications:

　　· Bachelor of Science in computer science, life science or equivalent industry experience

　　· 5+ years of relevant technical experience working in a Life Sciences environment. Lab Compute support experience (direct experience supporting the IT associated with Lab Instruments) is a must have

　　· Minimum 2 years of experience in supporting GxP labs

　　· Experience with Empower CDS

　　· Experience with the configuration and/or administration of at least two enterprise scientific applications (eg: CDS/SDMS/LIMS/ELN etc)

　　· Experience in supporting complex or customer-built systems to deliver an integrated service

　　· Experience with scientific instrumentation

　　location: Framingham, Massachusetts

　　job type: Permanent

　　salary: $100,000 - 110,000 per year

　　work hours: 8am to 4pm

　　education: Bachelors

　　responsibilities:

　　Responsibilities:

　　· Delivery of the service, prioritization, and distribution of work. The number one responsibility of this person is to ensure the highest quality of service delivered daily

　　· Implementation of cross service opportunities

　　· Service Innovation, continuous improvement - strive to show growth and evolution of the service

　　· Initial point of escalation - Single Point of Contact for all Lab IT related escalations

　　· Team management with some level of HR responsibility related to career development, training, and the professionalism of team members at all times

　　· Work across services to identify, capture and lead opportunities

　　· Ensures adherence to client's corporate policies through periodic reporting and compliance programs

　　· Apply industry best practices and act as IT Ambassador to the customer business leaders

　　· Provide weekly service status reports and primary for all Governance reporting, SLA's and Metrics

　　· Ensure a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment is maintained

　　qualifications:

　　Experience level:

　　Minimum 5 years of experience

　　Education: Bachelors

　　skills:

　　Continuous ImprovementEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.