Job Description

　　Accurately process ticket requests from the Ivanti identity management system; process and record call transactions onto the dedicated Glanbia Service Desk database

　　 Manage tasks ensuring that service level agreement and key performance indicators are met, redirecting if/when needed to the appropriate team.

　　 Work closely with service desk managers and supervisors to ensure they are kept updated with key information

　　 Create clear and concise technical documentation

　　 Provide client support and technical issue resolution to all end users. Support includes desktop applications, mobile devices, collaboration and productivity infrastructure. Support will be handled via face to face, eMail, phone and other electronic medium.

　　 Coordinate with end-users, and conduct computer diagnostics to investigate and resolve incidents and problems using all available resources.

　　 Work closely with other IT teams and be available for Hands On assistance learning site technology.

　　Skills and Requirements

　　Previous face to face or IT customer service role

　　 Focused on and driven to provide the highest quality of customer service

　　 Strong oral and written communication skills

　　 Ability to work unsupervised and also work as part of a global team to take responsibility for the prioritization and completion of tasks

　　 Creative and effective problem solving skills

　　 Ability to remain calm under pressure and instill null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].