Job Description :

　　Job Title: Junior Customer Experience Executive - German speaking

　　Location: Budapest

　　Contract terms: Permanent

　　About us

　　Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries. We are home to over 30,000 talented people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery, or office anywhere in the world and you’ll meet teams of people who are very good at what they do and who enjoy doing it.

　　About the function

　　The Commercial Experience Tower is all about the processes that allow us to transact with our customers and distributors. We are the second biggest tower in GBO.

　　We are passionate about making sure these processes are as standardised, smooth, and efficient as possible for our markets and our customers. We feel personally accountable for our debtor’s performance as a business and will make sure we provide our stakeholders with the right information, insight, and capability to drive our Debtors as a Percentage of NSV (and Operating Cash Conversion) hard.

　　​​​​​​​We provide insight, analysis, and provocation to our markets on our key areas of specialism such as debtors management & credit risk management.

　　We offer end-to-end services at a global scale in the following areas:​​​​​​​

　　About the role

　　STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.

　　The role actualises the “one face to the Customer” approach, drives Customer satisfaction through service excellence and owns cash collection.

　　Schedule and lead regular communications with Customers and Sales to drive customer satisfaction, cash collection, flag and eliminate reoccurring issues (service, cash, dispute, data or technical related)

　　Proactive out of stock management, involve Customer to the decision by offering alternatives

　　Proactive cash collection

　　Manage credit risk (monitor payment behaviour of customers and propose credit limit changes, make suggestions on order release)

　　Manage phone orders and Customer initiated order amendments in SAP

　　Manage customer ledger (reason code and text up-to-date information on overdue invoices, rejected and unidentified deductions)

　　Give input to cash forecasting

　　Review bad debt situation with In-market Commercial Finance, drive decision on provision and write off

　　Take ownership of incoming queries from Customers

　　Raise and respond to Internal Query Management ticket on time as appropriate

　　Update customer contact details and knowledge book regularly

　　Manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance, 3PL and STC Process Execution Teams

　　Actively promote the CARM (Sarbanes Oxley) / Control agenda

　　Reporting to support Customer communication and root cause analysis

　　What you will bring

　　Excellent interpersonal and communication skills

　　Solid English and German language skills

　　College or University Degree

　　Financial knowledge is an advantage

　　Sell to Cash process knowledge and working experience

　　Good knowledge of internal and external business partners

　　Strong MS Office knowledge

　　Benefits

　　Unique Family Leave opportunity

　　We work without border - you will work with people from all over the world

　　You will deal with world class brand portfolio

　　Wide variety of thematic events, after work activities organized by employee communities

　　Product Allowance to purchase company products from the staff shop

　　We won the Fittest Workplace Award, of course we have a Gym

　　Urban legend is true, we do have a Rooftop Bar

　　Flexibility

　　This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

　　Diversity statement

　　Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

　　We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

　　Worker Type :

　　Regular

　　Primary Location:

　　Budapest

　　Additional Locations :

　　Job Posting Start Date :

　　2023-12-28

　　With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

　　Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

　　With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

　　DRINKiQ

　　What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)