Job Number 24004607

　　Job Category Rooms & Guest Services Operations

　　Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　Are you excited to work and create those epic moments for guests at our multi-award-winning venues? Come and join the largest hotel network in the globe at W Melbourne!

　　About the Hotel - W Melbourne

　　W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

　　Why Join W Melbourne?

　　Enjoy a competitive salary, exclusive staff perks, and Marriott International global discounts for you, your family and your friends.

　　Propel your career forward with Marriott International, the world's largest and most esteemed hotel network.

　　Be part of W Melbourne's success, including a Two Hatted Restaurant, Best Deluxe Restaurant, Award Winning Event Spaces, and Award Winning Bar Design.

　　Earn a paid day off on your birthday because we believe in celebrating our rockstars – YOU!

　　Benefit from our Employee Assistance Program, addressing physical, emotional, and financial wellbeing.

　　Take advantage of our Employee Referral Bonus and enjoy working alongside your friends.

　　About You - CANDIDATE PROFILE

　　Your positive, can-do approach sets the tone for excellence.

　　Eager for new challenges and career growth.

　　About the Role - POSITION SUMMARY

　　Responsible for all Welcome Desk functions and talent as well as security functions of the hotel.

　　Areas of responsibility include Welcome Ambassador, Wheels, Whatever Whenever, Welcome Desk, Concierge and Loss Prevention as applicable.

　　As a department head, directs and works with Talent Coaches and talents to successfully execute all Welcome operations, including guest arrival and departure procedures.

　　Works to establish a safe and secure environment for all guests and associates.

　　Strives to continually improve guest and talents satisfaction and maximize the financial performance of the department.

　　W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, ​ begin your purpose, belong to an amazing global ​ team, and become the best version of you.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.