This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11611423 Department

　　BSD BIS - Device Support Services - Clinical Team 1

　　About the Department

　　The University of Chicago Biological Sciences Division (BSD) containsall elements of academic medicine. Basic and translational research,education, and patient care come together in a single campus. Itsmission is to create new knowledge of living systems, train the nextgeneration of leaders in biology and medicine, and advance the forefrontof health through innovative patient care. The Biological ScienceDivision is divided into 10 basic science and 13 clinical departmentsthat provide academic homes for nearly 900 full-time faculty. The BSDInformation Technology team provides advanced, secure technologies andservices to enable clinical, translational, and basic science research.As part of the BSD Information Technology team, the Device SupportServices (DSS) team services 10,000 Endpoints/Mobile Devices for 4,000faculty and staff.

　　Job Summary

　　Working under the direction of the Director of Device Support Services,the IT User Support Specialist 1 will be part of a team that supportsend user computing devices for multiple departments in the BiologicalSciences Division. The IT User Support Specialist 1 will be exposed to adiverse set IT problems and provide excellent customer service to manyFaculty, Staff, and Students with various levels of technologyexperience.

　　Responsibilities

　　Provide in-person, phone, and email support to users of supporteddepartments.Keep ticketing system up-to-date with the status off all supportrequests.Keep inventory system up-to-date with all deployed computing assetinformation.Stay abreast of current University, BSD, and Hospital securitypolicies being enforced and ensure supported users and devices arecompliant.Research, recommend, and order software and hardware requested byfaculty and staff of supported departments.Configure applications and endpoints to access university systemsand resources.Recognizes the importance of computer and data security and willwork with faculty and staff on adhering to the security standards ofthe organization.Provides support to end users in problem resolution for both Windowsand Apple systems.Guides end users through troubleshooting procedures.Performs upgrades to hardware and software.Supports printing and other peripheral computing devices.Shares phone duties with other team members both during the day andscheduled off-hours rotation.Performs set-up, installation, and configuration of desktop hardwareand software in compliance with internal controls, policies, andstandards.Under the general direction of service desk management, the ServiceDesk Support Specialist provides Tier 1 support, acting as the firstlevel of contact for all IT issues. Provides technical support andadvice to members of the University community. Provides technicaland customer support primarily via phone, live chat, walk-up, email,and web submittal.Support includes email accounts, connectivity issues, operatingsystem problems, spyware/virus removal; as well as support forvarious enterprise applications and a variety of desktop softwarepackages. Writes support documents for common problems and questionsto be maintained in the IT Services Knowledge Base.Performs other related work as needed.Minimum Qualifications

　　Education:

　　Minimum requirements include vocational training, apprenticeships or theequivalent experience in related field (not typically required to have afour-year degree).

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　　Work Experience:

　　Minimum requirements include knowledge a d skills developed through 2-5years of work experience in a related job discipline.

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　　Certifications:

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　　Preferred Qualifications

　　Education:

　　Associate\'s degree or higher in a related technical area.Experience:

　　2 years of equivalent technical training/experience.Preferred Competencies

　　Fundamental understanding of hardware and software installation andtroubleshooting in a desktop computing environment.Familiarity with network connectivity and ability to troubleshootconnectivity problems.Maintain confidentiality/discretion at all times.Understanding of Microsoft Office Suite, email clients, andbrowsers.Excellent listening skills with the ability to empathize and focuson client service.Ability to communicate technical information to a non-technicalaudience in a clear and coherent manner.Working Conditions

　　Administrative offices, wet and dry labs, and clinical areas.Work on-site.r