Company Overview:

　　ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

　　Check out more about life at ADT here.

　　Summary:

　　The IT Technician supports applications, PCs/desktops, Patch Management, SCCM Client Health, and Help Desk escalations. This role is also responsible for providing excellent customer service while maintaining the service levels and expectations of our customers.

　　Duties and Responsibilities:

　　Maintain ticket queues and properly work and document tickets completed. Meet or exceed ticket SLAs. Repair and maintain desktops, laptops, and other hardware in the environment. Deploy client software to collections using SCCM while following licensing guidelines. Maintain patching compliance and health using SCCM. Install, configure, and maintain technical systems to support business processing requirements. Troubleshoot software or hardware to ensure functional objectives and SLAs of the business are met. Assist with projects related to change controls that need hands on or onsite support. Ensure compliance with established standards, policies, and configuration guidelines. Schedules, installs, upgrades, and maintains operating systems and software. Helps team to audit hardware and software to ensure compliance with established standards, policies, procedures, and configuration guidelines. Become a subject matter expert for all business units to provide support. Be available for on call or emergency situations. Desktop and laptop refresh projects and assert management updates. Mac set up and support experience. Basic IP phone troubleshooting and replacement. Provide Tier2/Tier3 technical and/or functional support to businesses as needed. Performs other duties as assigned.

　　Qualifications:

　　Education/Certification required:

　　Four (4) year degree or equivalent experience preferred but not required. A+ certification or equivalent work experience in desktop support (experience: 1 to 3 years).

　　Skills:

　　SCCM OSD, Imaging, or similar desktop imaging technology. Active Directory experience. Office 2016, Office 365. Windows 10 installation and deployment. Windows and Office Patching experience. Printer support, mapping and troubleshooting. Remedy, ServiceNow , or equivalent ticketing system. Problem solving and troubleshooting. Excellent documentation and written skills.

　　ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.