Description

　　Who We Are

　　Shambaugh & Son L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc., is a customer-driven, single-source, self-performing construction/engineering firm. We specialize in the Design-Build method of construction resulting in fast-track delivery of the project improvements to our customers. We are one of the largest specialty contractors in the U.S. and the only one with all eight M.E.P (Mechanical, Electrical, Process, Automation, Refrigeration, HVAC, Plumbing, and Fire Protection) design and installation capabilities in-house. We perform more than $1 billion of construction projects per year with over 3,000 employees throughout 50 states from our home office in Fort Wayne, Indiana.

　　Our success has been driven by our ability to attract and retain dedicated, knowledgeable and seasoned professionals to become part of the Shambaugh team, as we continue to build on our 90+ year Shambaugh success story.

　　At Shambaugh, we recognize people as our most important resource and it is our mission to produce the industry’s highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization.

　　Job Summary

　　Shambaugh & Son is looking for an IT support Technician in our Fort Wayne, IN office. In this position you will be responsible for providing initial point of contact for employees having IT related issues and escalate, as needed.

　　Essential Duties and Responsibilities

　　Professionally and effectively serve as initial point of contact for the IT Helpdesk and escalate tickets in the system as needed

　　Respond to technical support calls, emails, and in-person requests for assistance

　　Prioritize work/tickets accordingly and work with other technicians to resolve issues

　　Provide hardware, software, and networking support for all levels of the organization

　　Provide end user training to employees

　　Troubleshoot, diagnose, repair, install, setup, configure, and deploy workstations, printers, switches, setup workstations

　　Assist employees with various applications and operating systems

　　Communicate technical information to both technical and non-technical users

　　Other duties as assigned

　　Qualifications

　　4+ years of proven experience in a helpdesk of IT environment

　　Strong team player and able to communicate with co-workers regularly

　　Excellent organizational, written, and verbal communication skills

　　Knowledge of Windows desktop operating systems

　　Knowledge of network cabling and standards

　　Possess working knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook

　　Ability to lift 40lbs

　　Ability to prioritize work accordingly

　　Good understanding of common network services and protocols

　　Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=%22Shambaugh+%26+Son%22&o=relevance&w=&wc=&we=&wpst=) Please check our available positions to confirm that a post or email is genuine.

　　EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal process -- it is probably fraudulent.

　　Shambaugh is deeply committed to a policy of equal employment opportunity for all its job applicants and employees. We seek to employ qualified persons in all job classifications and to administer all personnel actions affecting our employees without discrimination on the basis of race, color, religion, sex, pregnancy, age, national origin, sexual orientation, gender identity, political ideology, ancestry, or genetic information. Individuals with a disability, disabled and other protected veterans and any other characteristic protected by applicable law will be given the fullest consideration for employment in positions for which they are qualified. We also are committed to making reasonable accommodations for qualified individuals with a disability as well as abiding by any and all state and local laws, which in addition to the above prohibit discrimination in any form.

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