Esko is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

　　Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. For each stakeholder in the process, Esko solutions enable them to deliver right-first-time packaging and marketing content.

　　As part of our team, you’ll make an immediate, measurable impact on Safeguarding everyday essentials. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Esko, we value your authenticity and want your talents to shine.

　　About the role:

　　As a helpdesk technician you will provide Tier 2 support to our associates via Microsoft Teams, phone calls, email and in person interactions. As a helpdesk technician you will ask appropriate questions and use your knowledge to resolve the associate’s ServiceDesk tickets. You will work with the rest of the global team to resolve issues as they arise and escalate issues as needed.

　　In this role, you will:

　　Experienced in Setup/Configuring/troubleshooting of Office 365 products, One Drive, VMWare Fusion, Parallels Desktops

　　Must have experience with Computer installation and break/fix on Apple, Dell, HP, Lenovo and Microsoft Surface hardware.

　　Proficient in drive encryption with BitLocker & File Vault.

　　Perform onsite/remote analysis, diagnosis, and resolution of complex desktop problems for VIPs and other end users.

　　Experienced in Investigate system problems and provide solutions using specific product knowledge, system utilities, and operating environment.

　　Perform installs, moves, add, changes, and decommission of computer equipment.

　　Proficient in documentation and creating/maintaining knowledge base articles.

　　Work with vendor and internal teams for hardware procurement.

　　Are you qualified?

　　Must Have

　　Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

　　Relevant IT experience for at least 2+yrs.

　　Must have 1years+ basic experience on AD, DNS, Network, VPN.

　　Preferred

　　Experience on software like JamF, CrowdStrike & Okta

　　Conferencing/calling solutions like Teams, other will be good to have like Zoom, Cisco WebX

　　Audio Video equipment & integration with software solutions

　　OUR OFFER:

　　You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals. You will work in a leading global company, with a manager who cares about you, your strengths and will help you to develop the best possible version of yourself.Our Benefits:

　　Comprehensive benefits package (medical, dental, vision & more) eligible on day 1 of employment

　　Annual bonus as well as annual salary review

　　Permissive paid time off policy emphasizing flexibility and trust

　　Training and development opportunities

　　401K savings plan + company match

　　Tuition reimbursement

　　Paid Parental Leave

　　Veralto Wellbeing Program, with rewards

　　Employee Assistance Program (legal, financial, and counselling resources)

　　Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto (https://www.veralto.com/) is a $5B global leader in essential technology solutions made up of over 16,000 associates in 13 operating companies all united by a powerful purpose: Safeguarding the World’s Most Vital Resources™.

　　Sustainability is woven deeply into the fabric of Veralto. From helping ensure clean drinking water to reducing packaging waste, we help protect precious resources and keep our global water and food supplies safe. At Veralto, you’ll make an impact that improves lives and communities every day.

　　Our operating companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Our past was indelibly shaped as part of global science and technology innovator Danaher, but our future is uniquely our own.

　　Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

　　Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

　　The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

　　Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.