IT Support Analyst - ITSUP016901

　　DESCRIPTION/RESPONSIBILITIES:We are currently looking for an IT Support Analyst to join a collaborative project team working hybrid from our Exton, PA location. As a member of the Product Support team, the IT Support Analyst will contribute to the stability, reliability, and security of controlled IT infrastructure through establishing and adhering to operational standards and best practices.

　　 Responsibilities: *  Provide day-to-day support for cloud and collocated infrastructure * Support multiple project teams in a SaaS and Managed Service environments * Maintain all networked enterprise systems in a patched, secure, and stable state * Develop and implement operational standards, processes, and documentation * Work closely with the operations team to support customer-facing products * Participate in an on-call rotation for product software deployments and escalations during critical * service outages * Work with project delivery and design teams to develop and implement new technical solutions REQUIRED SKILLS: *  Associate Degree * 1-3 years of Windows and Linux systems administration and network technology * Experience working in an organization that follows operational best practices including capacity * planning, change control, certificate management, server patch management * PowerShell or shell scripting * Experience with configuration management tools * Very good verbal and written communication skills * Effective time management, planning and organizational skills

　　Preferred: *  Knowledge of Jenkins, Octopus, GitHub * Experience with Catchpoint CloudWatch, New Relic, PagerDuty, Splunk, Log management * Experience or certifications in AWS cloud administration * Knowledge of DevOps concept

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

　　Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity