Description

　　HOW WE CARE FOR YOU:

　　At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

　　Pension PlanRetirement PlanComprehensive Benefits PackageTuition ReimbursementBenefits Effective Date of HireSame Day Pay through Daily PaySUMMARY

　　To act as a technical resource to team members by providing level III Deskside IT expertise in response to team members' requests, including research, quoting, procuring, scheduling, configuring, implementing, maintaining, troubleshooting, and upgrading supported technical solutions. This position requires the ability to interact with team members and vendors to complete requests accordingly, using the supported software and hardware tools provided. Provides recommendations to team members based upon needs and standard services available within the scope of the request. Collaborates with team members to continuously improve implementation processes.

　　STATUS: Full time

　　LOCATION: Riedman Campus

　　DEPARTMENT: Information Technology - Deployment

　　SCHEDULE: Monday - Friday 8am to 5pm

　　ATTRIBUTES

　　Associate's degree in Computer Science or related field preferred.3 years of previous Deskside hardware and software experience preferred Strong customer service skills required. Must have a valid driver's license.RESPONSIBILITIES

　　Coordinate team member small to medium sized requests and infrastructure projects which include researching hardware and software options, quoting, procuring, scheduling, configuring, implementing, troubleshooting, and upgrading supported technical solutions. Responsible for assigned team member requests and Projects. Assigns tasks/responsibilities to other IT teams to facilitate responses and provides troubleshooting assistance as required to complete requests. Provides input and develops customized solutions into new product functionality for improved workflows and job functionality in conjunction with IS&T engineers. Collaborates with Project Managers and Coordinators by assisting with implementation and support of new projects. Maintains the ability to react to change productively and handle other essential tasks as assigned while being able to present and communicate complex technical details to a non-technical audience. Provides technical support to resolve issues during system installation and upgrades. Works with the vendor on technical solutions and deliverables. PHYSICAL REQUIREMENTS: L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.

　　PAY RANGE: $20.50 - $25.00

　　The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

　　Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

　　Minimum Salary: 20.50Maximum Salary: 25.00Salary Unit: Hourly