Client is looking for a full-time/direct-hire IT Support Resource. This person will support their Microsoft/O365 environment, general software/hardware setup and troubleshooting as well as, setting up new users. Customer support experience needs to be top notch!

　　Top Skills' Details

　　1 - Experience supporting O365

　　2 --General Desktop Support – PC troubleshooting, app support, hardware setup/troubleshooting, setting up new users/provisioning, licensing, etc.

　　3 --Great customer support experience, great communication, openness to learn/apply themselves (able to work with non-technical people)

　　Duties + Responsibilities

　　• Provision new and existing user access and licensing through Microsoft Office 365 Administration Center.

　　• New workstation setups – OS Patching & profile setups.

　　• Help Desk development & restructuring.

　　• Field User profile moves/creations.

　　• Miscellaneous troubleshooting and of printers and connections.

　　• Set up new printers/users.

　　• Password resets for current users.

　　• Review and complete help desk tickets.

　　• Assist in the composition of documentation for processes.

　　• Provision and Maintain new user access in Zoom Phone platform.

　　• Maintain and assist with Microsoft Teams based conference technology

　　Bonus/Nice to Haves:

　　• Proficiency in Microsoft Office and Windows 11

　　• Ability to read and understand computer and network diagrams and layouts.

　　• Ability to work cooperatively with all departments of the organization.

　　• Ability to work independently when necessary

　　• Proficient at level one software support including, computer imaging (Microsoft Azure experience a plus), software/Driver/Firmware updates, and new hardware installation.

　　• Experience with Mobile Device Management as well as iOS and Android support a plus.

　　• General knowledge of network infrastructure and maintenance a plus.

　　• Experience using remote tools to assist end users.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.