Position Summary

The IT Specialist I will provide support for comprehensive, integrated, end-to-end IT services that include desktop, software, and peripheral support.

Individuals must be able to attain and maintain a valid U.S. Government security clearance in order to be retained in this position.

Duties Responsibilities

Includes but is not limited to the following:

Provide IT support to users to include hardware/software support, IT asset management, user/access permissions; resolve tickets assigned, to include tickets escalated to higher levels of support Able to diagnose and troubleshoot and fix basic Intel-based hardware problems.

Provide local touch labor (troubleshooting, repairing, etc.) for Cyber Center assets

Operate and maintain Wireless Network Infrastructure as part of the existing installation infrastructure.

Install approved for using desktop software on unclassified desktop systems.

Perform release management to include commercial software, standard software, and new system releases.

Automated software updates, security updates, and vendor patches are provided to end-user devices on the enterprise network. Customers must ensure device availability. The resolution of failed updates to mission systems (i.e. classroom computers) are mission funded.

Provide local Touch Labor services to include installation, troubleshooting, and software updates, security updates, vendor patches (service packs, service releases), on unclassified desktop systems when electronic application means do not exist.

Build, provide, and advertise patch packages containing software updates, security updates, and vendor patches for push to unclassified end-user devices.

Resolve unclassified desktop system requests through remote administration actions (troubleshooting, repairing) that do not require touch labor.

Install approved for use desktop software on desktop systems residing on the SIPRNET.

Provide local Touch Labor services to include installation, troubleshooting, software updates, security updates, and vendor patches (service packs, service releases) on desktop systems residing on the SIPRNET when electronic application means do not exist

Build, provide, and advertise patch packages containing software updates, security updates, and vendor patches for push-to-end user devices residing on the SIPRNET.

Resolve desktop system requests through remote administration actions (troubleshooting, repairing) that do not require touch labor for systems residing on the SIPRNET.

Provide local common-user Wireless LAN and ICAN touch labor (troubleshooting, repairing, etc.).

Re-image systems and update systems.

Provide user training and user documentation.

Provide status updates as assigned

Establish and maintain effective professional working relationships with co-workers and management

Plan tests, prepare test data, execute testing, identify, analyze and repair errors and retest an application or module prior to implementation and place into production.

Prepare, update and distribute end-user and/or system operator's manuals that contain the product design and procedures and other relevant information necessary to use and administer the system. Also, prepare, update and distribute online help facilities, technical manuals, Standing Operating Procedures (SOPs), Instructions on the Army Standard software suite, and maintain automation documentation and application software inventory documentation library.

Assist users in identifying service requirements and developing appropriate technical specifications that are consistent with user needs. Provide advice on automating functions, integrating requirements with existing capabilities, communication requirements, control, and administration of systems, types of information management systems, operating systems, equipment; infrastructure compatibility.

Support LCI Core values

Assist Premises Technicians in their duties.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education Experience Requirements

Bachelor’s degree in an IT-related field

Level I: Minimum of 3 years of experience in an IT environment.

Customer service experience required

TSL-Level II

IAT-Level II: CompTIA Security+

Skill Certification Requirements

IT Help Desk support

Remedy

Hardware/Software support

User/permissions support,

Windows systems Support

Windows 10

Desktop, laptop, VTC support

Microsoft Office Suite

Professional Certification

CompTIA Security+ certification preferred

Demonstrated communication skills verbal written

The position requires sitting for long periods of time

Most duties require extended use of a keyboard and computer monitor

May require lifting of 20-40 lbs

LCI is an Equal Opportunity Employer Veteran/Disabled

Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [email protected]

f you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at (405) 622-2200 or by email at [email protected].

Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [email protected]

Desired Skills:

8570 compliant certification is required to be able to start and must be obtained prior to a hire date.Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.

Clearance Level: Secret

Other Important Information You Should Know

Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.

Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite.

Work Schedules: Schedules range from standard 40 hours over a five-day work week. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.

Schedule for this Position: 5x8 hour day, 2 days off per week

Pay Rate:

The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, or Washington is $55,000 - $100,000. Please note that the salary information is a general guideline only. Leader Communications considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.

This position is not an incentive plan eligible.

Leader Communications, Inc is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.