Summary This position is located in the Office of Information Technology of the Food and Nutrition Service. The incumbent will provide leadership in defining requirements, recommend and execute technology solutions and communicate as liaison with FNCS programs/offices, using FNCS core platforms including SharePoint, MS365, and adjunct tools (Power Apps, Power Automate, Power BI, Visio, Azure services) to establish and support solutions for small to medium apps and/or sites. . Responsibilities Serves as technical expert regarding SharePoint IT sites and application development with OIT software tools used to analyze new requirements, design, build, test, monitor, support and train on IT projects. Provides life cycle software support to manage IT projects, contracts, and business functions. Provides a variety of software services to ensure suitability, reliability, maintainability, cost-effectiveness, and integrity of software used in business applications. Serves as technical expert IT representative for stakeholder management in the area of business applications and business intelligence. Represents the agency for resource management planning by communicating business solutions, concepts, impacts, compliance, estimations and proposals. Requirements Conditions of Employment Qualifications Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below. Time in grade: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). You must include an SF-50 (you may need to submit more than one) that supports meeting this requirement with your application package. To qualify for the GS-13: Applicants must possess one year of specialized experience comparable in difficulty and responsibility to at least the GS-12 level in the federal service. Examples of qualifying experience include the following types of tasks performed on a regular and recurring basis: Evaluating system performance to identify impact and risk to meet requirements cost and schedule; Translating business requirements into technical products, using communication tools appropriate to the audience; AND Conducting Client Engagement and Change Management throughout IT Projects, assessing the impact of change on people, processes and the organization. IN ADDITION: The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: leading others by setting the standards for the quality of work, even in the most difficult and/or high pressure circumstances; reviewing and editing work completed by others to ensure that the quality of work meets acceptable work standards. 2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the team's work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support. 3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: clearly explaining and defending complex ideas, appropriately adapting to each audience's level of knowledge; actively listening and clarifying points when presenting highly complex and controversial findings; using well-constructed, fact-based arguments to persuade stakeholders/officials to take action on suggestions for improvement. 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: providing precedent setting solutions to unique problems not previously encountered; helping team make decisions which are complicated by the number and nature of existing policy, guidelines, and organizational goals; identifying the root causes of problems; developing systemic solutions to address them and prevent them from reoccurring. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no substitution of education at this grade level. Additional Information Career Transition Assistance Plan (CTAP) or Reemployment Priority List (RPL): Visit the OPM website for information on how to apply as a CTAP or RPL eligible. To exercise selection priority for this vacancy, CTAP/RPL candidates must meet the basic eligibility requirements and all selective factors. CTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP applicants must receive a rating of at least 85 out of a possible 100. USDA is offering a variety of strategic workplace flexibilities which allow us to recruit and retain the best talent that reflects the diversity of our country, improve employee morale, and make USDA an employer of choice. In support of this commitment, telework-eligible positions may be eligible to telework up to eight days a pay period, based upon the duties of specific positions. This position may also be eligible for flexible work arrangements as determined by Departmental policy and any applicable collective bargaining agreements. This position is included in a bargaining unit represented by one of the following: AFGE Local 2735, NTEU Chapter 226, 227, 237, 240, 255, 265 or 268.