IT Specialist

　　Job LocationsUS-NJ-Princeton

　　OverviewSRI's ITS Department has an immediate need for an "IT Specialist". This position will spend approximately 50% time spent on Service Desk responsibilities and 50% on Account Management & Purchasing.

　　This is a hybrid position that will require 2-3 days onsite per week (or as needed based on certain circumstances) in the Princeton, NJ office.

　　Service Desk:

　　Provide technical support for remote and in-person SRI staff, performing basic computer repairs or coordinating with external support vendors, troubleshooting computer and mobile device issues, installing and configuring new hardware/software, and coordinating complex support efforts with the rest of the ITS service delivery teams.

　　Account Management & Purchasing:

　　Responsible for managing licenses/accounts for several accounts managed by ITS: Including internal auditing, purchasing, and bill payment. Facilitate the purchase of new hardware, software, and stock items for ITS stock replenishment and by customer request.

　　ResponsibilitiesService Desk:

　　Follow established procedures to independently manage incoming phone calls and email requests while servicing internal company staff working across all sites.

　　Resolve incidents/requests and escalate/refer to other IT groups when necessary.Document your work with clear descriptions, technical resolutions, and client interactions using our designated ticketing system.Support and manage desktops, laptops, and mobile devices and shared resources such as printers,Lab workstations, and Conference Rooms.Build, configure, maintain, repair, and manage systems for SRI staff.Recommend procedures and standards to improve the quality and delivery of service to customers.Serve as a contact and routing point for more complex technical issues.Working independently with minimal direction. Account Management & Purchasing - Responsibilities:

　　Plan, manage, and complete IT projects, collaborating with internal stakeholders.Oversee IT Operations contracts, including hardware, software, domains, licensing, and telecom billing.Manage Verizon Business accounts: Internet circuits, phone lines, & wireless corporate accounts.Process & track purchase requests, maintain the inventory database, and write statements of work.Reconcile credit card statements, submit invoices for payment, and monitor account status.Continuously communicate with stakeholders, team members, and external vendors.

　　QualificationsService Desk - Qualifications:

　　Minimum of 6 months of experience providing end user assistance in a networked Windows and at least some experience in the Macintosh environment.Support center experience including supporting remote users or sites and home office configurations.Experience installing, configuring, troubleshooting, and supporting Windows and Macintosh applications. Knowledge of Microsoft Office applications is required.Candidate must be experienced supporting Intel based desktop and laptop hardware. Ability to troubleshoot issues with peripherals, communication issues, etc.Understanding of TCP/IP networks and Ethernet technology as it applies to end user connections.Ability to troubleshoot network connectivity issues for both wired and wireless network connections. Experience supporting remote connection tools and VPN.Experience supporting handheld devices (Smartphones, iPhone, Android, or similar).Understanding of ITIL concepts desired. Account Management & Purchasing - Qualifications:

　　Proven ability to manage multiple initiatives, meet deadlines, and adapt to business needs.Strong organizational and time management skills, capable of working independently and multitasking effectively.Demonstrated flexibility, willingness to learn new skills, and stay updated in the rapidly changing IT landscape.Clear and effective communication, both verbally and in writing.Proficiency in Excel and adherence to guidelines and Standard Operating Procedures.Exceptional customer service orientation, collaborative approach, and effective teamwork.Solutions-oriented, self-starter with initiative and flexibility, able to work onsite as needed. Educational Requirements:

　　Minimum 1-year combined training and/or experience in Information Systems or related field.Microsoft MCP, MCDST, MCSE or MCITP, HDI Support Center Analyst or HDI Desktop Support Technician, Apple ACMT or ACTC are a plus.

　　The salary range is: $55,075.50-$62,775.00. Salary ranges will vary and are based on several factors, including geographic location, market competitiveness and equity amongst internal employees in similar roles. Positions may also qualify for SRI's Pay for Outstanding Performance program or the annual Performance Based Compensation program. SRI also has a competitive benefits package, to view details please go to https://www.sri.com/resources/benefits/. SRI International, an over 75-year strong pioneering research institute, has a rich history supporting government and industry. Our innovations have created new industries, billions of dollars in market value and lasting benefits to society. SRI is organized around broad disciplines and capabilities, with research and development divisions and labs to groups who excel at identifying new opportunities, developing products and creating custom solutions. Our organization is driven by impact - delivering unique solutions for the world's important challenges and transforming ideas into reality for clients and partners.

　　SRI is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.