Job#: 2004934

　　Job Description:

　　IT Specialist Senior

　　Desk Side Support Services

　　Provide support for unclassified, classified, Developer, Naval Nuclear Propulsion Information (NNPI), Embarkable, and Transactor seats, on-site or remotelyDiagnose and repair computer hardware malfunctionsDiagnose and repair malfunctions of certified software installed on computersDiagnose and repair computer and peripheral connectivity issues (Ethernet, Wi-Fi, Virtual Private Network [VPN]) and coordinate with Network Services or Network Operations Center (NOC), as requiredDiagnose and repair certified peripheral malfunctions (e.g., printers, scanners, Multi-Function Devices [MFDs], keyboard) on a best effort basis, or coordinate with vendor for warrantee maintenancePerform Move/Add/Change (MAC) actions such as computer relocation, installation/removal of certified peripherals, installation/removal of certified Government Off-the-Shelf (GOTS) software, data transfer, etc.Reimage computers using current imageProvide expedited support for very important people (VIPs)/executive very important people (EVIPs) and have access to VIP Service Desk supportHave the ability to escalate issues to higher tier support staff, as requiredProvide assistance with using seat services (VPN, anti-virus, Wi-Fi, etc.) (training).Wireless Local Area Network (WLAN) Support (Where Installed)

　　Services will include collaboration with Network Services technicians to diagnose and repair WLAN connectivity issues.Video Teleconference (VTC) Support

　　Collaborate with Network Services and VTC services to diagnose and repair VTC malfunctionsProvide assistance with using certified VTC equipment connected to the Navy Marine Corps Intranet (NMCI).Active Directory (AD) Support (as permitted)

　　Perform MAC actions for user and GOTS software objects in ADHide/unhide user accounts in Exchange Global Address ListManage distribution and security group properties, membership, and ownershipUpdate user account display information not centrally managed and propagated by MilConnectEscalate as needed to perform advanced system administrative tasks in AD and servers (as allowed by current SMIT Program policies and procedures).Network Performance Support

　　Collaborate with local and NOC Network Services teams to diagnose and repair network performance issues, including Deployable Site Transport Boundary (DSTB)Track and report outages and degraded performance to Customer POC.File Shares

　　File share tasks may require escalation to other teams, such as Capacity Management and Storage Management and are limited by current policy and available tools; therefore, they will be performed on a best-effort basis to:

　　Assist the Customer with managing S: drive and additional storage spaceBackup Customer share permissionsAdd quotas to lower level foldersProvide reports on space used, space available, number of files, and types of filesDiagnose, correct, or escalate for correction file share performance issues.Ticket Tracking and Management

　　Create/update trouble ticketsCreate/update change ticketsAdministrative

　　Provide activity reports with a mutually agreed content, format, and schedule

　　Assist Customer with IT asset inventory management, control, refresh, and disposition, in accordance with Customer and SMIT policies and procedures

　　Keep Customer POC abreast of network changes, trends, incidents, outages, etc., in a mutually agreed format an