About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

As a Supervisor of Operations at Freeman, you will lead, supervise, and support our dynamic operations team, ensuring job costs are minimized while maintaining top-notch quality and safety standards. You'll interact professionally with customers, team members, and third-party vendors to deliver exceptional service.

This position will support our Event Exhibit Services team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of Chicago, IL.

Essential Duties Responsibilities

Lead and supervise team members, ensuring adherence to company policies and laws.

Foster a positive and productive work environment.

Train team members, appraise performance, and implement reward and discipline systems.

Participate in hiring and firing decisions.

Plan, organize, and direct Operations Department activities to ensure customer satisfaction.

Collaborate with account executives to meet their needs.

Recommend measures to improve production methods, equipment performance, and product quality.

Suggest changes to increase efficiency.

Maintain time and production reports, estimate and requisition materials, and coordinate activities with other supervisors.

Manage budgets for facilities maintenance projects and control operating and capital budgets for building and premises repairs.

Oversee facility and fleet management, ensuring workplace health and safety. Implement quality control standards and manage repairs and maintenance activities.

Prepare daily labor calls for fleet mechanics.

Review and prioritize DVIRs and repair work orders.

Prepare departmental production and billing paperwork.

Develop preventive and predictive maintenance programs to maximize uptime and minimize downtime.

Oversee DOT and OSHA compliance, ensuring appropriate training and safety programs for fleet mechanics.

Ensure compliance with company policies and safety guidelines.

Prepare initial accident reports and maintain well-kept operations equipment.

Ensure quality control of equipment and services, addressing equipment shortages for events cost-effectively.

Perform other duties as assigned.

Education Experience

High School Diploma or equivalent. Bachelor’s Degree preferred.

Two years of supervisory experience preferred.

Working knowledge of MS Word and Excel.

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

#LI-Hybrid