CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is dedicated to building athat invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other. CLA is looking to hire a Solution Analyst to join our growing Internal IT team. About the role: The Solution Analyst is responsible for working directly with customers to identify, prioritize, deliver and operate innovative IT solutions, They will analyze and define IT solutions or process changes to meet customer needs and minimize costs. They are involved and lead aspects of application lifecycle management, including roadmap planning, delivery, and support to releases. They own creation and maintenance of necessary application related documentation and communication. In Partnership with the business, they drive to ensure the IT solution meets continuously changing business needs. They will research and identify industry practices, products and processes that are trending and /or that best meet customer needs. The Solution Analyst will also work as a liaison with Product Owners and SCRUM teams to develop stories and identify functional and nonfunctional requirements. They will also serve as subject matter experts supporting application implementation, end user support, upgrades and deployments. Essential Job Functions: Work closely with Product Owners, SCRUM Masters and Business Analysts to identify functional and nonfunctional requirements Develop a deep understanding of support systems and processes to build robust user stories and define epics that align with business requirements Interface with IT and business partners to contribute to and lead analysis aspects of roadmap delivery Develop key relationships with business and IT leadership to gather high level requirements, document key business objectives, and assist with work intake Identify, document and drive resolution to capability gaps and operational risks Support Business Analysts with developing templates, standard operating procedures, knowledgebase articles and other documentation as required to meet operational needs Develop and execute operational readiness strategies Work with business partners to drive corporate change management Participate in system health assessments through analysis of application operation, identification of operational risks, and recommendation on lifecycle planning events such as upgrades and decommissions, request for proposal of new software, and strategic roadmap planning Understanding of DevOps agile project management Understanding of ITIL practices (Change Management, Problem Management, Incident Management, etc) Proven skills with Microsoft Office suite tools like Excel, PowerPoint, Project and Word Provide technical implementation, support, upgrades, and guidance of applications What you will need: Bachelor's degree or combination of experience, education and training may be accepted in lieu of degree 2-4 years of experience with project or product delivery practices, including SDLC, Agile, and Waterfall methodologies Analytic thinking and problem solving skills Ability to effectively communicate both written and verbally Ability to translate business requirements into functional requirements Demonstrated ability to learn and understand IT and business capabilities or processes in-depth Ability to travel as necessary Our Perks: Flexible PTO (designed to offer flexible time away for you!) Up to 12 weeks paid parental leave Paid Volunteer Time Off Mental health coverage Quarterly Wellness stipend Fertility benefits Complete list of benefits #LI-JH1 Equal Opportunity Employer /AA Employer/Minorities/Women Protected Veterans/Individuals with Disabilities. Click to learn about your hiring rights. Wellness at CLA To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more. To view a complete list of benefits click . CLA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, protected veteran status, national origin, or any other characteristic protected by law. EOE/AA Employer/Vets/Disability