Tenneco is one of the world's leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.This position is responsible Provides IT Infrastructure support on-site and remotely (solving second level Incident, Problem and Request management), maintenance (Change, Asset Management and Patching) and support project execution, partnering with Global IT team and external service providers, utilizing tools and following IT Standards and Procedures. The position may be based in Skokie, IL and reports directly to the IT Manager of the company.

　　Essential Duties and ResponsibilitiesSupport business activities related to IT Infrastructure requirements and North American Sales Call Center.Supports Incident and Request management submitted through the incident management system per service level objectives.Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstations and mobile devices through staging or manual deployment of standard software (Windows 10, MS Office 2016 and Office 365, Lotus Notes, SAP Client, zScaler/VPN Software, Antivirus, Engineering and other Client Side software) or apps, PBX and Phone systems.Supports Enterprise IT teams in additional troubleshoots and maintains Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendor.Reports issues through service desk tools and follows-up through enterprise team and or vendors for critical and high issues tracking and escalating until closure.Supports the on-site Computer Room, Racks, cabling and Data room maintenance tasks.Maintains and loads backup tapes per backup policy and direction from Global Data Preservation team and support restoration of data per requests.Covers all critical equipment through Annual maintenance contract, reports issues with services providers and escalates per vendor services level agreement.Follows Change Management processes and Critical Communication Process during outages and changes.Actively participates in Local and Regional areas to understand business requirements, team progress, and work on action plans per committed timelines.articipates in BOS Reporting, Continuous Improvement and exercise deep problem solving (8D) to avoid repeat issues.Provides basic training new IT Users on IT Process and IT Systems usage.Supports Entitlement processes for end users access request.Participates and supports audit activities based on Internal Audit requirements.Other duties as required.

　　Minimum Requirements

　　Education:Experience: Minimum 2 years of experience working in an IT operations / service organization within a complex IT Infrastructure environment providing support on-site and remotely (automotive and / or manufacturing industries is a plus).SkillsExcellent Customer skills / Customer-focused, active listening, and empathy.Highly organized and possess excellent verbal and written communication skills. As duties and priorities change frequently, you must be prepared to multi-task.Experience with Organizational Change Management methodologies.Excellent written and verbal communication skills in English. Ability to communicate in other languages relevant for the region is a plus.Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows 10, Office 365, Symantec Antivirus, SAP Client, Bomgar and other Client side Software installa