Overview:

　　As a team leader you are responsible for supervising, managing and motivating team members (more than 10 in a team) daily. You should also be able to act proactively to ensure smooth team operations and effective collaboration. In addition, this position establishes and manages relationships of team member into Accenture style of working and Project requirements. This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement.

　　Primary responsibility is to ensure smooth function of client operations and client management.

　　Secondary responsibility includes and not limited to people management and metrics management

　　Roles included:

　　Leading a team

　　Performing gap analysis

　　Client/stakeholder management

　　Providing feedback & coaching

　　Supporting recruitment of new members

　　Perform team Management

　　Contacts:

　　The lead will interact with the following people on a weekly basis:

　　Operations Manager

　　Training and quality teams

　　Client / GSO (As applicable)

　　Quality Team

　　Job Requirements:

　　Prior experience with IT service delivery and team management experiences of minimum 3-5 years.

　　Knowledge in enterprise technologies or equivalent such as Azure, Cloud, 365 and others.

　　Continuous improvement focus – result oriented

　　Excellent communicator. Languages required will be English and Mandarin

　　Experience in MS Tools

　　Experience in Deal Management / Contract compliance

　　Strong in Metrics and Reporting

　　Skilled in MS Office including MS excel, word and PowerPoint be highly preferred

　　Excellent analytical capability

　　Should be highly proactive

　　ITIL Foundation™ certified (or equivalent).