Eightfold (https://eightfold.ai/) was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.

　　To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B (https://eightfold.ai/blog/eightfold-ai-raises-220m/) from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be!

　　About the Role

　　We are looking for an IT professional to assist with hardware configuration, management, re-deployment, inventory management, and security auditing. If you are eager to learn and grow with an incredible company on a mission to find the right career for everyone in the world, come join our IT team as an IT Support Engineer.

　　What you will do:

　　You will be our front line for troubleshooting hardware/software issues, and resolving IT support tickets

　　Document, generate, and maintain IT support documentation to help build a self service library

　　Passionate about customer experience and understand how to prioritize urgent matters

　　Form firewalls to access points

　　Provide basic troubleshooting for local and remote employees

　　Respond to service desk tickets and provide solutions for reported customer problems

　　Support printer/scanner setup and troubleshoot printing/scanning issues

　　Log and track issues using company ticketing system, and maintain history records and related problem documentation

　　Flexibility and adaptability in work schedule to work some evenings and weekends for special projects

　　Basic qualification:

　　3+ years of related IT support or system administration

　　Have a solid background in MacOS troubleshooting, along with some experience with iOS, Android, and Windows troubleshooting

　　High level of interpersonal skills and excellent communication skills and comfortable with C-Level Engagement

　　Customer focused, approachable, and eager to help others

　　Ability to work and thrive independently

　　Have strong problem solving, research and quantitative skills essential to troubleshoot and resolve issues with minimal guidance

　　Interested in learning and taking on increasingly complex tasks

　　Experience resolving tickets efficiently in Jira/Servicedesk/ServiceNow

　　Experience with hardware procurement and vendor management

　　Extensive experience with Google Suite, Slack, Microsoft O365, Zoom, Atlassian Jira, Confluence

　　Experience using and maintaining Okta apps and identities

　　Preferred experience with Jamf, Kandji, Jumpcloud, Fleetsmith, or other MDMs

　　Intermediate to expert knowledge of Mac OS and Mac hardware

　　Must be able to rebuild OS's for Mac and PC laptops

　　Preferred additional certification or working toward certification in MS o365, A+, and/or Networking

　　Preferred basic understanding of networking; LAN/WAN troubleshooting

　　We are a team of dedicated professionals who strive for excellence in our fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

　　Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting February 1, 2024, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office twice a week.

　　Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.