Title : IT Command Center

　　Location: Raleigh, NC (Must be willing to work onsite, Remote flexibility is earned over time)

　　Type : 6 month Contract (likely to extend, possible to convert)

　　Day Shift “Panama Schedule”

　　Week 1: 2 on, 2 off, 3 on

　　Week 2: 2 off, 2on, 3 off

　　Every other Friday, Saturday, Sunday you are off. Week 1 is 48 hours, Week 2 is 36 hours based on pay periods.

　　May consider “floater” role MKF depending on qualifications

　　Skillsets: Control-M/Batch Scheduling, Some mainframe, Datacenter Operations, Datacenter Infrastructure, Incident Management

　　We are looking for a strong candidate with extensive experience in Command Center Operations with Control-M (or other batch scheduling application) and Mainframe z/OS experience.

　　Responsibilities

　　Batch Processing - Monitors batch production job restarts, holds, submissions, releases, ordering, and analysis. Researchs, resolves, and escalates abnormal terminations. Monitors enterprise critical path batch schedule and reports accordingly.

　　Issue Resolution - Works closely with end users, vendors, and other involved parties in resolving incidents or escalating complex issues to the appropriate parties. Reports, tracks, and updates all issues.

　　Mainframe support – IPLs, CICS and Substation recycles, System Message handling, Mainview monitoring. Reports and escalates system anomalies.

　　Branch Support - Supports branch-related outages and incidents involving networks and ATMs. Facilitates maximum network availability and efficient operations for Bank branches through a variety of daily Command Center tasks.

　　Corporate Support - Responsible for monitoring and resolution or escalation of outages for Bank services and applications. Facilitates vendor access within systems and networks. Controls computer room security, and supports monitoring tools and alerts. Assists in maintaining service management documentation and in support efforts for system mainframe. Performs application lifecycle management validations on a number of tools and scripts.

　　Qualifications

　　Ideal candidate will have 5 to 10 years of experience in Computer Operations and Mainframe systems

　　Preferred Education: Bachelor's Degree in: Information Technology

　　Preferred Area of Experience: Batch scheduling, Mainframe support, Distributed platform support, Networking, ATM support

　　Skill(s): Knowledge of IBM Mainframe and Open Systems, Operates all computer equipment at a centralized data center, Ability to be on call 24 hours a day, 7 days a week, on a rotating basis

　　Control-M experience, Mainframe experience, particularly with z/OS, ServiceNow or similar ticketing experience, incident management experience.

　　ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.