Job Description

　　Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

　　We’re looking for an amazing IT Business Analyst to fill this role, which is based in our Seattle or Miami offices. You’ll be responsible for translating product requirements into detailed specifications, working closely with stakeholders to ensure business objectives are met and delivering an excellent user experience. Key challenges include balancing business and technical needs, managing ambiguous requirements, and understanding complex systems. The role requires analytical, communication, collaboration, and strategic problem-solving skills to drive products from conception to launch in a fast-paced agile environment.

　　Here’s a summary of what Holland America Line is looking for in its IT Business Analyst. Is this you?

　　Responsibilities

　　Schedules and facilitates interviews with users and subject matter experts for the purpose of identifying objectives and gathering requirements

　　Maintains and writes documentation for various applications used for development, support, and training

　　Facilitates meetings, creates agendas, transcribes minutes, takes action items and minutes for multiple projects

　　Leads mid-sized technical implementation projects

　　Develops timelines, creates roadmaps, and devises strategy for code releases, deployments to production, testing, and training

　　Creates detailed functional specifications

　　Creates regular status reports and project communications to Managers, Directors, and Executive Leadership

　　Coordinates project activities including advising on systems under their purview, providing representation for our stakeholders/sponsors in meetings.

　　Utilizes scrum methodology to refine backlog by working with product owners and team members; facilitate release planning; assist with dependency management and cross team coordinator

　　Coordinates testing with QA team and the application users

　　Provides software release notes and training documentation for application users

　　Please note that all internal changes & promotions are on hold until March 2024 while the Company goes through the merit increase process.

　　Requirements

　　Bachelor’s Degree. Certifications: CBAP, CCBA, PMI-PBA, PMI-ACP, Six Sigma (Green or Black)

　　Minimum of 5 years’ experience in a Mobile Application development business analyst role as well as experience delivering business systems solutions in an enterprise IT environment.

　　Experience creating user stories, journey maps, process flows, and other analytical artifacts

　　Skills in facilitating workshops, stakeholder interviews, and requirement gathering sessions

　　Understanding of project management principles related to resource allocation and timelines

　　Ability to document business requirements and workflows for enterprise applications

　　Strong analytical abilities to interpret data, identify trends, and make data-driven recommendations

　　Knowledge of Agile software development methodologies and DevOps practices including continuous integration, delivery, and deployment

　　Knowledge of industry best practices for systems implementation, testing, and risk management

　　Excellent communication and presentation skills to convey technical information to both technical and non-technical stakeholders

　　Prior experience in a supervisory capacity a plus

　　Excellent interpersonal, analytical, and verbal/written skills

　　Previous cruise line experience a plus

　　Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

　　Please note that this position is Hybrid, based out of our Seattle or Miami offices.

　　What You Can Expect

　　Cruise and Travel Privileges for You and Your Family

　　Health Benefits

　　401(k)

　　Employee Stock Purchase Plan

　　Training & Professional Development

　　Tuition & Professional Certification Reimbursement

　　Rewards & Incentives

　　Base Salary Range: $78,200.00 to $105,600.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

　　Our Culture… Stronger Together

　　Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

　　Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

　　Americans with Disabilities Act (ADA)

　　Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]

　　#HAL