Description:

　　A major healthcare organization in the area is looking for an IT Analyst to support the technology needs of the school. They will be responsible for responding, diagnosing, and resolving technical issues and service request from students, faculty, and staff, with advanced expertise and problem-solving skills. Main duties include deploy, maintain, and troubleshoot computers and related technology equipment including Windows and MacOS. Configure devices in accordance with departmental standards and industry best practices, following organizational standards of privacy and quality. Setup, configure and maintain local and network printers. Take a proactive approach to device maintenance that ensures minimal downtime. Support of conference rooms, ensuring PCs are connected to Audio and Visual systems for Cisco devices. They do not require AV experience, but it is a nice to have. Candidates with A+ certification are highly preferred.

　　This organization uses ServiceNow for their ticketing system, Active Directory, their environment is split between Windows (Dell and Lenovo laptops) and Mac devices (70%-30%). They have a couple of applications that sit on Linux platforms (Ubuntu and Rocky). They use Kubernetes for storage solutions and recently signed partnership with Microsoft to develop their cloud environment. They are currently using Windows 10 and Windows 11, but are fully upgrading to Windows 11 this year, experience with Win10 and 11 is required.

　　Most common issues are related to Microsoft applications access, they also support troubleshooting for apps using by students and faculty, such as, Canvas, Adobe products, and Qualtrics.

　　T

　　his role follows a first shift (M-F 8am-5pm) and is 100% onsite. There's option for paid parking ( or consultants can park about two miles away from campus and ride a shuttle. This is a 3 month contract to cover for a paternity leave of a current team member. There's a chance this position get extended for longer and go full time after 6 months.

　　Skills:

　　A+ certification, Windows 10, Desktop, Troubleshooting, Support, Hardware, Customer service, Active directory, Technical support, Imaging, Printers, Office 365, Help desk support, Service desk, O365, mac

　　Additional Skills & Qualifications:

　　Constant attention to customer service

　　Excellent time-management and organizational skills

　　Exceptional customer service skills, including verbal and written communication skills

　　Demonstrated ability to work as part of a team in a fast-paced environment

　　Self-motivated and goal-oriented

　　Ability to work under minimal supervision

　　Exceptional multi-tasking capabilities

　　Experience Level:

　　Entry Level, 1+ year of experience

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.