We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

　　Working Arrangement

　　Hybrid

　　Job Description

　　The opportunity

　　The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the staff with the resources to solve critical problems for the future of our business, which is why we need you.

　　We are seeking a competent individual with relevant local experience in compliance relating to market conduct and investigation in the insurance industry.

　　Responsibilities

　　Conducting investigations in relation to market misconduct that are referred to Manulife directly or referred from external sources (e.g. MAS and FIDReC).

　　Prepare for monthly Disciplinary Committee meetings on investigation findings for Panel review.

　　Support to convene deviation hearings against sanctions and communicate to relevant parties.

　　Assist to train more junior members and review investigation reports as necessary.

　　Provide adverse information for reference check requests for ex-Financial Planners and screenings conducted by other business units.

　　Conduct ad-hoc review escalations of potential market misconduct indicators.

　　Conduct trainings on Market Conduct standards to Manulife tied-agency force.

　　Involved in corporate or department initiatives or projects, where required, and lead in processes enhancement within the sales compliance team.

　　Capable of handling more advanced compliance work and leading/supporting of ad-hoc projects.

　　What motivates you?

　　You obsess about customers, listen, engage and act for their benefit.

　　You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

　　You thrive in teams and enjoy getting things done together.

　　You take ownership and build solutions, focusing on what matters.

　　You do what is right, work with integrity and speak up.

　　You share your humanity, helping us build a diverse and inclusive work environment for everyone.

　　What we are looking for

　　Diploma or Degree in finance, business, or related field.

　　A minimum of 4 to 5 years of relevant experience in the insurance industry.

　　Background in Distribution Compliance is essential.

　　Professional qualifications such as FLMI, Diploma in Life Insurance, and completion of CMFAS Exams (M5, M9, M9A, CHI, M8, M8A).

　　Diploma in Financial Planning is a plus.

　　Proficient in Microsoft suite of applications, showcasing a strong tech-savvy aptitude.

　　Demonstrated ethical and tenacious mindset.

　　Efficient communication, analytical, and report writing skills.

　　Proven ability to work independently with minimal day-to-day guidance.

　　Strong problem-solving skills.

　　Collaborative attitude with a team-player mindset.

　　What can we offer you?

　　A competitive salary and benefits packages.

　　A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

　　A focus on growing your career path with us.

　　Flexible work policies and strong work-life balance.

　　Professional development and leadership opportunities.

　　Our commitment to you

　　Values-first cultureWe lead with our Values every day and bring them to life together.

　　Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

　　Continuous innovationWe invite you to help redefine the future of financial services.

　　Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

　　Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

　　Learn more about opportunities with us at www.jobs.manulife.com

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .