Location

　　Fort Worth Hotel

　　As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

　　The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

　　Job Description

　　Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

　　Responsibilities

　　Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures

　　Empathetically listen to guest inquiries and provide appropriate responses

　　Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

　　Block rooms in the computer and follow through on designated requirements

　　Pre-register designated guests and prepare key packets

　　Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

　　Maintain confidentiality of all guests and hotel information

　　Employ attention to detail in order to ensure security of guest room access.

　　Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments

　　Maintain guest history files on all guests

　　Accommodate room changes expediently

　　Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

　　Issue safe deposit boxes to guests and ensure security of key

　　Monitor, send and distribute guest faxes

　　Generate, print and distribute daily and weekly reports

　　Resolve discrepancies on the room status report with Housekeeping

　　Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

　　Qualifications

　　Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

　　Ability to accurately and efficiently input information into computer systems

　　Ability to work cohesively with co-workers both within and outside of your department

　　Ability to compute accurate mathematical calculations

　　Ability to think clearly, quickly and make concise decisions

　　Ability to prioritize, organize and follow up

　　Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

　　Previous customer service experience

　　Previous hotel front desk experience is strongly preferred

　　Previous cashiering experience is preferred

　　Fluency in a foreign language is preferred

　　Previous guest relations training is preferred

　　Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected]

　　End of Job Description

　　#IND123

　　Job LocationsUS-TX-Fort Worth

　　Posted Date3 days ago(1/23/2024 10:37 AM)

　　Requisition ID 2024-104143

　　of Openings 1Category (Portal Searching) Front Office Operations