The Process Engineering Center of Excellence (PE COE) is a global team of internal consultants that executes key business transformations and advances Chase Consumer & Community Banking (CCB) towards a state of operational excellence. Our mission is to improve end-to-end processes, improve the customer experience, increase employee engagement, decrease risks, yield financial benefits, and cultivate a culture of continuous improvement.

　　Job Summary : As a Internal Strategy - Consulting Director, you will lead a practice of consultants on strategic improvement efforts through current state assessments, quantitative analyses, and ideal future state designs. Internal Strategy - Consulting Directors serve as trusted advisors to executive-level stakeholders, delivering recommendations, robust implementation plans, and execution support to realize business improvement targets.

　　Job Responsibilities :

　　Develop and execute strategies to achieve breakthrough improvements in Operational Excellence, process capability, continuous improvement, and customer satisfaction

　　Lead direct and matrixed resources to effectively design and deliver strategic solutions

　　Hire, develop, and maintain a team of consultants

　　Effectively influence and communicate cross-functionally with all levels of management to enable business and financial results

　　Be a recognized culture carrier who leads with consistency, integrity, and humility

　　Develop long-term strategies to implement Lean process improvement methodologies across Operations to achieve and sustain measurable improvement

　　Partner with Operations leaders to enhance capabilities and promote a culture of continuous improvement

　　Required Qualifications, Capabilities, and Skills :

　　10 years of post-graduate work experience

　　Master's Degree in Business, Finance, Engineering, or a related field, or equivalent practical experience at a premier management consulting firm

　　Proven ability to deliver results on complex projects across global geographies and under tight deadlines

　　Demonstrated success leading large-scale Operational Excellence deployments and strategic initiatives

　　Willingness and ability to put hands-on experience to use as a co-contributor

　　Outstanding people management and organizational development skills

　　Flexibility to influence stakeholders and colleagues at all levels

　　Ability to travel as needed

　　Preferred Qualifications, Capabilities, and Skills:

　　5 years of management consulting experience

　　5 years of product operations management experience

　　Strong background in banking operations and technology

　　Knowledge of Design Thinking and Agile methodology

　　Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

　　We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans