This position is fully remote, but candidates MUST RESIDE in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK or SD

　　Become part of AAA’s established & trusted brand! We’ve been serving our members for over 100 years

　　Ability to quote and sell through multiple carriers

　　Monthly bonus potential

　　Computer equipment provided by AAA Club Alliance

　　AAA Total Rewards Package includes:

　　A competitive hourly rate of $21.00 to $23.00/hour, depending on experience

　　3+ weeks of Paid Time Off

　　8 Paid Holidays

　　401(k) plan with employer match up to 7%

　　Medical, Dental, Vision and Prescription coverage

　　FREE AAA membership (inclusive of product & service discounts)

　　FREE Life Insurance

　　An in-house virtual training program

　　The ideal candidate will have:

　　High school diploma or equivalent

　　3+ years of customer service and/or sales experience in an insurance environment

　　Active Property and Casualty license

　　Membership license required or ability to obtain license within 90 days of employment.

　　Schedule Requirements: Mon – Fri, 10:00am to 6:00pm EST, with at least 1 Saturday a month on a rotating schedule

　　The primary duties of the Policy Retention Specialist are to:

　　Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities

　　Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs

　　Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal. Review and update policy to enhance retention and better meet the needs of the consumer.

　　Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.

　　Counsel the members and non-members regarding membership benefits in correlation with insurance products.

　　AAA Club Alliance (ACA) is an equal opportunity employer.

　　Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

　　Job Category:

　　Insurance

　　Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in 13 states including CT, DE, IN, KS, KY, MD, NJ, OH, OK, PA, SD, VA, Washington D.C., and WV.

　　AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We are always looking for talented people who will commit with us to provide exceptional service, peace of mind and savings to our Members. Our Associates make the difference each day in the lives of our Members. We encourage you to learn more about us and apply to positions for which you are interested and qualified. Click on the Careers Home page (http://www.AAAClubAlliance.jobs) to follow us on LinkedIn (https://www.linkedin.com/company/aaa-club-alliance/) , Twitter (https://twitter.com/WorkwithAAA) , and Facebook (https://m.facebook.com/AAAMidAtlantic/) , and create job alerts to be the first to know when positions that meet your interests become available at AAA Club Alliance.

　　AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [email protected].