Insurance Client Service Operations Analyst

　　General Information

　　City/Cities

　　Whippany

　　State(s)

　　New Jersey

　　Country

　　United States

　　Working Schedule

　　Full-Time

　　Work Arrangement

　　Hybrid

　　Relocation Assistance Available

　　No

　　Posted Date

　　22-Jan-2024

　　Job ID

　　1403

　　Description and Requirements

　　Role Value Proposition :

　　MetLife Investments is a premier asset manager with breadth across various asset sectors and global markets, and strong asset-liability management capabilities. With a $500 billion combined domestic and international general account portfolio and a multi-billion dollar annual cash flow, Investments is an important contributor to MetLife’s financial performance. The primary objective of Investments is to maximize MetLife’s long-term economic value by investing in assets that support the company’s liabilities and produce a consistent stream of operating earnings.

　　The successful Client Service Analyst is a member of the Insurance Client Service Operations team within MetLife Investment Management (MIM), MetLife Inc.’s institutional investment management business. MIM provides investment services to predominantly institutional clients across several asset classes. The highly motivated professional is responsible for producing and delivering timely and accurate reporting to MIM’s existing client base as well as key internal stakeholders and is also responsible for completing monthly and quarterly client reviews. The professional will be a participant in client onboarding, offboarding, and existing client change management processes and should feel comfortable communicating with internal, existing, and emerging clients.

　　Key Responsibilities:

　　Produce and deliver timely and accurate client reports to MIM’s existing client base.

　　Review, research, and resolve cash and position breaks reporting by our back office and Client Custodians.

　　Effectively manage day to day client inquiry from existing and emerging clients.

　　Participate in Client onboarding, offboarding, and change management process for Insurance Clients.

　　Oversight and facilitation of physical asset movements at custody and corresponding internal platforms.

　　Participate in projects to achieve efficiencies and improve existing processes.

　　Preferred Business Experience and Technical Skills:

　　Required:

　　3-5 years relevant experience in Financial Services or Investment Management industry specific to Public and Private asset classes.

　　Excellent written and verbal communication skills and attention to detail.

　　Exceptional multi-tasking and time management skills.

　　Proficiency with all Microsoft Office applications (Excel, Powerpoint, Word).

　　Experience with Aladdin, Salesforce, and Vermilion a plus.

　　Capable of thriving in a fast paced, dynamic environment.

　　Preferred:

　　Business Administration, Finance or Accounting degree preferred.

　　Client reporting experience a plus.

　　Experience with Aladdin, Salesforce, and Vermilion a plus

　　At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

　　Equal Employment Opportunity/Disability/Veterans

　　If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

　　MetLife maintains a drug-free workplace.