Job Description

　　Job Title

　　Instructional Designer

　　Date

　　11/16/2023

　　Reports To

　　Sr. Manager of UX

　　EEO Category

　　Professionals

　　Organization

　　Product Management

　　FLSA

　　Exempt

　　Job Summary

　　We are looking for an Instructional Designer to help design and build Product Help, Guided Assistance workflows, Training Videos and other assets. Adept in understanding customer needs/goals and how best to align with how the user interacts with the Product and engages with Help and Assistance. Essential Duties & Responsibilities

　　· Create guided assistance workflows and How To’s using a tool like Pendo

　　· Build out different learning paths inside the Product by Persona

　　· Work with UX and Product Management team each release focusing on new features and announcements and how best to train users directly in the Product using a tool like Pendo or Release Notes

　　· Sync with Busines Analyst on data usage of problem areas and devise a course of action to help assist users

　　· Create instructional and visualization graphics and videos as needed for training materials

　　· Utilize existing design patterns to ensure a consistent and intuitive user experience

　　· Stays abreast of industry trends and best practice for design

　　· Conduct instructional research and analysis with users

　　Qualifications Education

　　· BA/BS in Instructional Design, educational technology or related work experience

　　Experience

　　· 2+ years of instructional design experience

　　· Experience with Healthcare is preferred but not mandatory

　　· Experience with Agile development is preferred but not mandatory

　　Skills/Knowledge

　　· Knowledge of in software guidance tools like Pendo, WalkMe, Gainsight, etc.

　　· Knowledge of tools such as Articulate 360 Teams (Rise, Storyline) and Camtasia

　　· Proficient with design tools such as Photoshop and Illustrator is preferred

　　· Microsoft Office and productivity related applications

　　· Excellent communication, interpersonal, time management, and personal organization skills

　　Work Environment/Physical Demands

　　· Ability to use a computer, phone, and other office equipment