This job was posted by https://www.arjoblink.arkansas.gov : For moreinformation, please see: https://www.arjoblink.arkansas.gov/jobs/4086911Ritter Communications is a leader among regional independentcommunications providers, offering business, residential and wholesalecustomers advanced internet, phone, video and cloud services. We investheavily in the communities we serve by deploying proven, best-in-classinfrastructure and technology while coupling it with a world-classcustomer focused experience. Founded in 1906 and headquartered inJonesboro, Arkansas, Ritter Communications is committed to growing andevolving to meet the demands of today\'s ever-connected world. GrainManagement, LLC, a leading investor in the communications sector, is themajority owner of the company in partnership with E. Ritter and Company,which also operates Ritter Agribusiness and Ritter Investment Holdings.

　　We are looking for an experienced Install & Repair Technician to joinour team.

　　General Summary:

　　The Install & Repair Technician I is responsible for a variety of dutiespertaining to the installation and repair of voice, video, and highspeed data services to residential and small/medium business customersvia copper, coax, and fiber. This role performs technical work in thefield and responds to customer issues with a high level of servicequality.

　　Essential Job Functions:

　　Installs all Ritter services including coax, copper, and fiber delivery;identifies correct cable pair in pedestals or terminal blocks;

　　Installs proper grounding for drop, inside wiring, and stationprotectors;

　　Locates trouble in service installations; repairs or replaces faults;

　　Checks loops and records proper readings as required by the companymaintenance plan; localizes line trouble, and changes cable drops ifrequired;

　　Assists central office in the installation and maintenance of dataequipment, modems and four-wire circuits;

　　Repairs trouble in cable plant, drop wire, station wiring;

　　Coordinates internally on service installations and changes to updatebilling and plant records;

　　Maintains and repairs existing equipment by using test sets to locateline trouble;

　　Determines necessary repairs, which may include repairing wiring,station protectors, ground connections, running new wires and replacingjacks, lids and pedestals as needed;

　　Installs, repairs, and maintains cable/telecom lines and modems;

　　Assists in FTTH and Security installations;

　　Splices fiber to FTTH installations;

　　Coordinates with the Dispatch, Outside Plant Maintenance, andConstruction departments to ensure that installation and repair worksatisfies the Company\'s standards and meets customer expectations;

　　Takes 24-hour call periodically to resolve service problems in assignedsystems;

　　Checks, maintains, and uses proper safety equipment as issued inconformance with the Occupational Safety and Health Act (OSHA) andCompany safety rules and regulations;

　　Climbs poles, ladders, and other structures as needed; uses bucket truckwhen required;

　　Travels to customer sites, project areas, business related events, andother Ritter Communications locations.

　　Knowledge, Skills, and Abilities:

　　Knowledge of company products and services;

　　Knowledge of company policies and procedures;

　　Knowledge of basic electronics, specification sheets, and circuitdiagrams;

　　Knowledge of telecommunications/CATV plant equipment operations andmaintenance;

　　Knowledge of telecommunications and CATV industry;

　　Knowledge of telecommunications color-codes for outside cable pairs;

　　Skill in operating service equipment including various hand tools andtesting equipment;

　　Ability to communicate with co-workers and various business contacts ina professional and courteous manner;

　　Ability to read and interpret documents such as maps, staking sheets,and operating and maintenance instruction manuals;

　　Ability to pay close attention to detail;

　　Ability to evaluate, test, and repair sophisticated equipment;

　　Ability to improve or redesign procedures for specificinstallation/repair problems;

　　Ability to work independently and make sound technical decisions usinginformation at hand;

　　Ability to effectively function as a team player;

　　Ability to travel for business requirements; must possess a validDriver\'s License with a satisfactory driving record.

　　Education and Experience:

　　High School diploma or equivalent required with additional relatedtechnical training preferred.

　　Must have one year of experience in the installation and repair oftelecommunication equipment and services over either copper telephony orHFC networks with experience with both systems being preferred.

　　Ritter Communications is an equal opportunity and affirmative actionemployer; all qualified applicants will receive consideration foremployment without regards to sex, gender identity, sexual orientation,race, color, religion, national origin, disability, protected Veteranstatus, age, or any other characteristic protected by law.

　　We strive to maintain a drug-free workplace.

　　We offer competitive compensation and an outstanding benefits packageincluding health, dental, vision, cancer, accident and life insurance,short-term and long-term disability, 401(k) with company match, flexiblespending accounts, free gym membership, company discounts, tuitionreimbursem