Job Description Industrial Services Development Support 1801 Theurer Blvd, Winona, MN 55987 HEADA Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm OVERVIEW: Working as Full-time Industrial Services Development Support, you will be involved in a variety of tasks that help manage and grow our Industrial Services offering and sales to Fastenal's end users. You will be directly responsible for the management of specific customer programs facilitated through Industrial Services, including asset management program data, sales, participation, usage data, and cost savings information. In addition, you will work on various program management details such as price file updates, part-numbering projects, as well as running and analyzing production data. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals. RESPONSIBILITIES: The duties and responsibilities of this position include, but are not limited to: o Managing customer asset data using asset management software o Providing end user sales and usage reporting o Providing inside sales support for customer programs through Industrial Services o Supporting Industrial Services Sales Specialists and their customers with sales reporting needs o Supporting Fastenal customers with costs savings documentation by preparing, analyzing, and calculating savings data o Facilitating sales orders through the system in a quick and efficient manner o Influencing business results by providing proactive customer service, education, and communication o Reviewing, researching, and recommending resolutions for non-standard inquires o Facilitating warranty repair process with supported manufacturers, processing claims, and following up on credits o Participating in special projects and assignments as necessary REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position: o Possess or are working towards a degree in Business, Marketing, Finance, or other related field of study OR have at least 1 year of equivalent work experience o Excellent written and oral communication and presentation skills o Demonstrate strong math aptitude, attention to detail and sense of urgency o Mechanically inclined and possess industry and product knowledge o Highly motivated, self directed and customer service oriented o Demonstrate strong organization, planning and prioritizing abilities o Exhibit strong problem solving, deductive reasoning and decision making skills o Learn and perform multiple tasks in a fast paced environment o Work independently as well as in a team environment o Demonstrate our core values of ambition, innovation, integrity and teamwork o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY) PREFERRED POSITION QUALIFICATIONS o Prior experience leading projects o Previous inside sales or experience with financial principals ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. Fastenal's Industrial Services Division supports our branches and our customers through Service Centers across the country, providing Tool and Hoist Repair, Hose Fabrication, ifting and Rigging, Bandsaw Blade Welding, Calibration, Cutting Tool Recondition, among other high quality professional services. FULL-TIME BENEFITS: Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution. Equal Opportunity Employer Minorities/Females/Veterans/Disabled/Sexual Orientation/Gender Identity