"Job#: 2010594 Job Description: Title: Incident Response Support TechHours: Monday - Friday 7:30AM to 4:30 PM - no weekends needed-Hybrid position at this time. ( 1 week in office, 1 week remote). The position will be located in Frankfort KY.Day to Day:2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.Reliable attendanceCustomer services skills and temperamentNo coarse, abrasive or condescending language used over the phone to customersNo argumentative demeanorTakes ownership, not defensive about blameEmpatheticPatient with upset and/or angry customersAnalyticalProblem solver (troubleshooting skills)TrainableSelf-starting and InitiativeAble to simplify explanations so that the customer understandsThe following are examples of the competency items which are great to have for this role:Experience in customer service-oriented workplaceIT experience and knowledge in the following.Desktop Support (Remote Support)Windows 10 Operating System.Mapping network drivesGlobal Protect support (VPN)General NAS knowledgeOffice Suite (particularly Outlook 2013 or higher)Preferred ServiceNow Ticketing System experience.Experience with Desktop Support workExperience working in a fast-paced and ever-changing environment (adaptability)Experience working with, and as an active part of, a lively team (team player)Multi-tasking abilityDocumentation skills (clear, concise)Experience with Active DirectoryExperience with remote support or desktop supportEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.PDN-9b11f45a-e108-4214-99ef-ce7d63910f91"

　　Minimum Salary: 15Maximum Salary: 15Salary Unit: Other