At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

　　The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities .

　　Interested in joining us on our journey?

　　Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.

　　Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. 

　　Benefits & Perks: 

　　Paid on-the-job training and mentoring

　　Work-from-home opportunities (equipment provided)

　　No weekend shifts

　　Paid time off

　　Medical, dental, vision, and prescription benefits eligibility on day 1 of employment 

　　401(k) program with a company match

　　Short-term and long-term disability

　　Life insurance

　　Appliance discount program

　　Tuition reimbursement

　　Gym membership reimbursement

　　Career growth opportunities 

　　Position

　　Inbound Customer Service Agent - Bodewell (Remote)

　　Location

　　USA, San Antonio, TXOther KY US, Other MS US, Other OH US, Other OK US, Other SC US, Other SD US, Other TN US, Other UT US

　　How You'll Create Possibilities

　　As a *  Inbound Customer Service* Agent- Bodewell  with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners.

　　We offer a base rate of $1 5 .00/hour+ incentives based on your quality scores - paid weekly.

　　Training requires a 9-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).

　　After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 7:00 PM (CST).

　　After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:

　　Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services

　　Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems

　　Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions

　　Proactively provide feedback to Quality and Training to help keep training processes and materials updated

　　Adhere to safety policies and procedures to ensure a safe work environment for all

　　Support other parts of the business, such as directed

　　Other duties as assigned

　　What You'll Bring to Our Team

　　Position Requirements

　　One-year relevant working experience in a customer service or sales environment

　　Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues

　　Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner

　　Requires a high degree of concentration and attention to detail to manage daily activity

　　Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization

　　Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products

　　Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities

　　Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once

　　Ability to effectively work at home

　　Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens

　　Requirements for Remote Work Environment

　　Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.

　　A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues

　　Internet Speed Requirements: 

　　Ping 50 Mbps or lower

　　Download 50 Mbps or higher

　　Upload 15 Mbps or higher

　　Our Culture

　　At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities

　　GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

　　GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

　　GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

　　If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]