In transit Repair Coordinator

　　Corporate Jobs Sunset Hills, Missouri

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　　Description

　　In Transit Repair - Vehicle Coordinator

　　The In-Transit Repair (ITR) team is responsible for dispatching damaged units to ITR dealerships for repair across the US and Canada . The ITR Analyst is r equired to review the submitted case , damage photos and come to a determination if the vehicle should be repaired prior to final destination delivery. The ITR analyst will review repair estimate s and determine if the estimate exceeds the threshold of allowable damage based on state and Stellantis disclosure laws. Vehicle will either be repaired and shipped on to final destination dealer as new, repaired and sent to auction, or scrapped.

　　Duties Include:

　　Receive ITR cases through the Outbound Transportation (OBT) System

　　Review cases to ensure ITR submission guidelines have been followed and the necessary documentation has been submitted

　　Ensure all cases are reviewed daily and dispatched

　　Review Vehicle Delivery Receipt s to ensure damages are signed off by both parties

　　Ensure damages being reported match the damages on the Vehicle Delivery Receipt

　　Review dealer repair estimates, verify parts/labor rates and determine preliminary category of vehicle

　　Review damage photos to validate damages coincide with damages noted on the delivery receipt

　　Request additional information when needed

　　Conduct daily follow-up with dealers on repair status and timing

　　Review paid Transportation claim s for units where diversion was requested

　　Create diversion request s for required units in the Vehicle Buy Back System

　　Create disclosure s for diverted units consigned to auction in VBBS

　　Complete documentations for scrap units that are sent to LKQ

　　Interact with auction personnel regarding the pickup of diverted units to auction when required

　　Interact with Business Centers personnel regarding case management when required

　　Oversee all stolen vehicle reports

　　Report all stolen vehicles to Stellantis security for vehicle tracking initiation.

　　Obtain and provide required documentation to recover stolen units from tow yards

　　Onboarding of additional ITR dealerships

　　Work with Stellantis Fleet team on repair status and timing updates

　　Identify and provide relevant information to management towards process improvement

　　Requirements:

　　High School degree, Associate degree preferred

　　General vehicle knowledge Understanding of dealership operations

　　Ability to understand and perform light mechanical work

　　Proficient with computer systems, including MS Office applications

　　Excellent communication and interpersonal skills

　　Valid Driver's/Chauffeur's License