Import/Export Customer Service Intern

　　New York, NY (http://maps.google.com/maps?q=80+Pine+Street,+35th+Floor+New+York+NY+USA+10005)

　　Job Type

　　Internship

　　Description

　　Lactalis USA is currently seeking candidates to join our Export Customer Service Team in New York City.

　　Lactalis Group, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to providing healthy and delicious dairy products that bring people together every day. At Lactalis, our core values ofAMBITION,ENGAGEMENT, andSIMPLICITYare at the heart of everything we do.

　　If you’re looking for a unique experience with a company that offers strong brands, professional expertise, and a dynamic work environment that champions entrepreneurial spirit, hands-on responsibility, and real opportunity for career development, we want to hear from you!

　　At Lactalis USA we are dedicated to building a diverse, inclusive, and authentic workplace and we know that our candidates come from many different backgrounds, cultures, and experiences. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job posting, we still encourage you to apply and share with us yourSTORY, yourPASSION, and yourEXPERTISE! You may be just the perfect candidate for this or other roles within our company.

　　From your PASSION to ours

　　This position reports to the Export Customer Service Supervisor and performs a variety of duties in support of the Export Customer Service Team. The intern will work 40 hours/week for duration of the internship.

　　Requirements

　　From your EXPERTISE to ours

　　Key responsibilities for this position include:

　　Assist Export Customer Service Team with the processing of export orders of US-manufactured products received from external or internal customers.

　　Monitor order pricing as part of the invoicing process.

　　Issue set of appropriate export documents per order, including but not limited to AMS/APHIS, COO, CoA, Invoice, Packing List, BOL, SLIs.

　　Coordinate with Planning/Plant to ensure quantities/delivery dates are respected.

　　Work closely with cross-functional company personnel to help ensure that the company provides a superior level of customer service and resolve any problems in a timely manner.

　　Report issues of critical concern that may affect Customer Service to the Supervisor and/or Assistant Director.

　　Act as a backup to Export Customer Service team members to cover vacations, personal time, etc.

　　Communicate/Problem solve any issues with domestic and overseas stakeholders.

　　This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

　　From your STORY to ours

　　Qualified applicants will contribute the following:

　　The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Education

　　· The candidate should be a recent college graduate with a Bachelor’s or Master’s Degree in International Business. Will consider candidates with majors in Supply Chain, Marketing, Business Management, Economics, or a related field.

　　Specialized Knowledge

　　· Ability to communicate effectively (written and oral) in French or Spanish would be helpful, but not required.

　　Skills / Abilities

　　· Very strong computer skills, comfortable using AS400, Excel, Outlook and Word at a high proficiency level

　　· Strong communication skills both written and oral

　　· Ability to read, to analyze, and interpret general business periodicals, professional journals and/or governmental regulations. Must have the ability to write reports and business correspondence.

　　· Must have the ability to effectively present information and respond to questions from managers, clients and customers.

　　· Needs to be familiar with sophisticated sales reporting systems.

　　· Ability to calculate figures and analyze data.

　　· Experience working effectively with teams outside formal lines of authority to accomplish goals.

　　Salary Description

　　$21.50 - $24.50