At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

　　We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

　　Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

　　About The Opportunity

　　The successful candidate will be responsible for overseeing the entire process of implementing Digital Solutions (DS) for new and existing customers. They collaborate directly with the customer's business and our teams to integrate business process management solutions and manage the solution lifecycle from inception to deployment.

　　In addition to managing the technical aspects of the implementation, the Implementation Manager also works closely with the pre-sales team, operations, management, and account management to ensure seamless coordination and execution.

　　What you will do

　　Responsible for leading implementation of technical solutions for DS customers.

　　Leads all phases of a customer’s DS technical project: works directly with customer project management and technical resources, provides direction to cross-functional technical team members, and works with internal stakeholders to meet internal performance requirements.

　　Serves as the primary customer facing contact for assigned project(s) for all customer resources including business and IT points of contact.

　　Lead a team of assigned technical resources through the DS Implementation Process, including customer requirements, solution design, solution development, and testing activities.

　　Develops detailed technical project plans utilizing various scheduling tools for all project phases.

　　Develops and documents detailed system design specifications, technical project requirements and system functional design diagrams.

　　Manages customers through a system Change Control process including level of effort analysis and change implementation.

　　Serves as the Quality Assurance lead for the DS system, responsible for the overall solution and system quality.

　　Ensures internal and external stakeholder requirements are met including performance, quality, and financial goals.

　　Responsible for planning and delivering a successful DS solutions and seamlessly transitioning the customer to account management. Duties include: setting realistic expectations, developing implementation methodology and strategy, developing a detailed plan to support the strategy, reporting status and executing to the plan.

　　Lead the development of tools and enhancements to standardize and automate processes and procedures for onboarding customers.

　　Navigates both internally and externally within the customer’s organization to access resources and build consensus regarding strategy and direction of the DS project.

　　Manages internal project teams as required to execute project work and meet customer’s expectations.

　　Leads both internal and external team meetings to assist with open communications and project progress.

　　Develops internal and external workflows along with associated training documents.

　　Serves as a liaison with districts/division to ensure that proper resources are available along with troubleshooting operational issues that may arise.

　　Assists with the training of local field operations to implement and service customers. This training may include report reviews, site reviews, service review, etc.

　　Responsible for the timely and successful implementation of DS projects.

　　Responsible for the transition of the customer to account management, field operations and Help Desk support.

　　Responsible for identifying, resolving and when necessary escalating any issues that may be impeding the success of the project.

　　What you will bring

　　3 to 5 plus years of proven project management experience in a matrix environment.

　　Experience with Software Development Life Cycle (SDLC) processes

　　Internal/external written and verbal communication, interpersonal and analytical skills.

　　Ability to multi-task and prioritize issues in a complex environment.

　　Excellent customer service and organizational skills.

　　Proficient with Microsoft office software and become proficient with DS product.

　　Native Greek speaker + English speaker for internal interaction (Fluent).

　　Experience within the document imaging, outsourcing, SaaS, or hosted solutions industry a plus.

　　Experience in public sector as PM is a plus.

　　Environmental job requirements:

　　Ability to travel 25-50% of the time.What we offer

　　A defined and achievable career path.

　　Be part of an ever evolving global organisation focused on transformation and innovation.

　　A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.

　　Global connectivity to learn from 26,000+ teammates across 52 countries.

　　Be part of a winning team who embrace diversity, inclusion, and our differences.

　　Category: Project/Program Management Group

　　Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

　　Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

　　If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.

　　Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

　　To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

　　Requisition: J0067507