Location

THE MODERN HOME OF AMERICAN GOLF

Discover The Modern Home of Golf at our Frisco resort

At the heart of modern golf culture, Omni PGA Frisco Resort delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort.

Job Description

Omni PGA Frisco Resortis seeking a friendlyIdeal Services Agent to join our team. Omni Frisco PGA Resort located in north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.

This team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner.

This is an ideal opportunity for someone who wants to grow in the industry and make their mark!

Responsibilities

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.

Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.

Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management.

Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged and promptly dispatched to the corresponding department including following up with the guest regarding all concerns when applicable.

Demonstrate current knowledge of all key personnel and departmental functions of the resort.

Assist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol.

Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.

To be thoroughly acquainted with the AM and PM checklist.

Process guest check-outs according to Omni’s Moments of Service and Standard Operating Procedures.

Be familiar with all systems and equipment as related to the Front Desk

Accommodate room changes expediently.

Assist with billing inquiries and be knowledgeable of all details included within guest folios

Log all guest requests, service deficiencies, and work orders in Synergy and Opera.

Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency procedures and execute to standard.

Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program).

Be familiar with all hotel facilities (FB Outlets, Membership, Business Center, Gift Shops, Coffee Market, Fitness Center, Spa, and Golf Pro Shops).

Understand the importance of our Medallia scores.

Assist management with miscellaneous front office tasks including but not limited to, organizing, filing, and delivering requested items to guests.

Qualifications

Ability to clearly and professionally communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

Ability to accurately and efficiently input information into computer systems.

Ability to work cohesively with co-workers both within and outside of your department.

Ability to multitask, prioritize, organize and follow up.

Previous customer service experience and cashiering is preferred.

Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Omni Hotels Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels Resorts and need special assistance to apply for a posted position, please send an email to [email protected] .

Job LocationsUS-TX-Frisco

Posted Date10 hours ago(11/11/2024 10:17 AM)

Requisition ID 2024-116295

of Openings 1

Category (Portal Searching) Front Office Operations