ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

ABOUT ICE CREAM

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Global, leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organization. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

JOB PURPOSE

Quality is a key driver of competitive advantage in the ice cream business. The BU Quality Head plays a crucial role in embedding a strong culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers. This role champions product safety and superior quality, leading teams with passion and precision to uphold the highest standards.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

End-to-end quality responsibility across the entire region: Design, Sourcing Raws and Packs, Manufacturing, Distribution, Cold Chain and Customer/Consumer Feedback

Member of the Middle east, Türkiye South Asia (METSA) Leadership Team and Global Quality Leadership Team.

Define and deliver the global and BU quality strategy and effective management systems

Lead BU quality team and talent development within the function

Conduct regular audits and inspections to monitor and evaluate the effectiveness of quality control procedures.

Collaborate with cross-functional teams, suppliers, and external stakeholders to address quality issues and drive continuous improvement initiatives.

Investigating customer complaints and implementing corrective and preventive actions to address quality issues and prevent recurrence.

Communicate quality objectives, performance metrics, and improvement initiatives to senior management and key stakeholders.

Stay informed about industry trends, emerging technologies, and regulatory changes to ensure the company remains compliant and competitive in the market.

Support BU teams to enable them to develop and implement the Quality Management System (QMS) to ensure fully compliant products - develop and maintain all relevant procedures in line with the requirements of the Global policies and procedures

Ensure that the QMS is maintained in a state of inspection readiness.

Ensure systems are in place to manage local embellishment, re-pack, and co-packing work to meet all relevant standards and local requirements.

Maintain an effective Change Management system to ensure business changes are effectively managed.

Investigate quality issues (Non-conformances) and failures, lead Critical Event Process and apply Corrective and Preventive Actions (CAPA) to prevent recurrence. Advise regarding CAPA necessary at BU quality level for items not under local control. Ensure that improvements to products and procedures can be identified and fixed.

Audit/Inspection Management – Ensure that processes are in place to assess the adequacy and effectiveness of the local QMS.

Ensure a routine review program and audits are in place for Third Party providers.

Drive and deploy a digital Quality transformation program

Lead in the BU E2E Culture Quality Transformation Program

WHAT YOU WILL NEED TO SUCCEED

Experiences Qualifications

Strong knowledge of Middle east, Türkiye South Asia (METSA) food safety regulations and standards: Ensuring compliance with regulations such as HACCP, FSSC22000, and food labeling requirements.

8+ years of relevant experience in Supply Chain Management, with at least 6 years in a leadership role.

Quality management expertise: Developing and implementing quality control procedures, conducting audits, and managing quality assurance programs to maintain product safety and consistency.

Experience in virtual teamwork.

Experience in developing and maintaining a robust QMS, familiar with external accreditation audit process.

Track record of delivering quality performance improvement within multiple large to small manufacturing sites;

Auditing skills, appropriate qualifications as lead auditor;

Clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks;

Understanding of global and operational business strategy and challenges;

proven leader who is committed, enthusiastic, and capable of mentoring and upskilling the quality team.

Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.

Being flexible and responsive to changing regulations, market trends, and customer consumer preferences to ensure quality processes remain effective and efficient.

Skills

Analytical skills: Utilizing data analysis tools to monitor quality metrics, identify trends, and implement corrective actions to improve overall product quality.

Communication skills: Collaborating with cross-functional teams, suppliers, and regulatory agencies to address quality issues, communicate quality objectives, and drive continuous improvement initiatives.

Problem-solving abilities: Resolving quality-related issues, investigating customer complaints, and implementing corrective and preventive actions to prevent quality deviations.

Fluent in English and Turkish both.

Leadership

You are now a Leader of Change. People look to you to provide safety in a storm, and you also appropriately challenge to get even better results. You role model resilience and care. You navigate these uncertain times by flexing plans and your leadership style, always with authenticity.

You are still responsible for delivering to the highest standards. You must be resilient so you can lead others to deliver with passion through uncertainty and create opportunities through the core and beyond. You must be able to flex your style and your plans to guide others through difficult times.

Critical SOL (Standards of Leadership) Behaviors

PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Generates intensity and focus to motivate people to deliver results at speed.

PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. Inspires powerful teamwork and collaboration, connecting people for better results.

CONSUMER LOVE: Brings the voice of the consumer into everything we do, always.

BUSINESS ACUMEN: Creates opportunities for profitable growth through the core and beyond.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

ADDITIONAL INFORMATION

Travel : 30% of the time (SAMET)

Unilever es una organización comprometida con la equidad, la inclusión y la diversidad para impulsar los resultados de nuestro negocio y crear un futuro mejor, cada día, para nuestros diversos empleados, consumidores globales, socios y comunidades. Creemos que una fuerza laboral diversa nos permite igualar nuestras ambiciones de crecimiento e impulsar la inclusión en todo el negocio. ¡En Unilever estamos interesados en que cada individuo traiga su 'Whole Self' al trabajo y esto te incluye a ti! Por lo tanto, si necesita algún requisito de soporte o acceso, le recomendamos que nos avise en el momento de su solicitud para que podamos apoyarle a través de su viaje de reclutamiento.

Job Category: Supply Chain

Job Category: Chaîne d'approvisionnement

Job Category: Supply Chain

Job Type: Cluster Quality Dir

Industry: UnileverExperiencedProfessionals