What you will do

　　Provide L1 support for US/Canada Mastermind applications and serviceplatforms (Fire/Security Monitoring, Managed Access, Hosted Video)Provide support to facilitating the repair and maintenance of the devices andcircuits that provide the link from our customer's equipment to the CallMonitoring Centers

　　How you will do it

　　Resolve operational, customer service and/or employee issues.

　　Troubleshoot and resolve issues, to ensure application uptime andavailability. Ensure all incidents are resolved against SLAs.

　　Initiate necessary action when irregular signals arereceived,or troubledevelops.

　　Work with outside repair technicians, guards, etc. to ensure that signalsare received properly and that circuits and signaling devices are restored tonormal operation.

　　Must be able to adhere to standard operating procedures and specialinstructions.

　　Respond quickly and precisely to incoming phone calls.

　　Document all alarm activity and subscriber phone calls via PC and activityreports

　　It is important to be able to work in a fast pace environment and keep yourcomposure at all times.

　　Team members must exhibit excellent communication skills, knowledge ofcomputer applications, and flexibility to deal with change

　　It is key to effectively utilize customer service skills to satisfy ourcustomer's needs and provide a satisfactory customer experience

　　Work with team and strategic partners to diagnose, escalate and solveissues. Use data driven mindset to help with problem definition and solution.

　　Perform other duties and special projects as assigned.

　　What we look forRequired

　　US Citizen

　　Knowledge and 2 years' experience with MASterMind Business/ Monitoring,and/or other industry specific monitoring, managed access, and hostedvideo sys

　　Knowledge and experience with IT systems and concepts

　　Superior problem assessment and troubleshooting skills

　　Strong communication skills and the ability to present technical topics tovendors, team members and non-technical audiences

　　Must demonstrate the ability to work independently as well as part of a teamand to interface with other teams as needed

　　Strong service attitude and a commitment to quality

　　Where legally permissible, as a condition of employment, you will berequired on your first day of employment, to show written proof that youhave been fully vaccinated against Covid-19 or that you have a valid medicalor religious reason for not receiving the vaccine.

　　This position has the opportunity to work hybrid.

　　Preferred

　　At least three years of customer service experience; in a call centerenvironment preferred.

　　Knowledge of Microsoft office and other required programs

　　Problem solving skills

　　Bilingual preferred a minimum the ability to understand and to make one'sself understood to all Spanish speaking individuals

　　*Bonus Terms:

　　Additional terms and conditions apply.

　　You must be employed at the time of the payout.

　　Applications are accepted on an ongoing basis

　　What else you'll getSupportive team environment and add to that a competitive salary, best inclass benefits package starting on day 1, which includes medical, dental& vision, 401(k), tuition reimbursement, paid time off and careergrowth opportunities.

　　Hiring Compensation Range: $45,900-$68,900 USD. (Salary to bedetermined by... For full info follow application link.