The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen.

　　What's the role?

　　People are Bloomberg's most critical assets and ensuring their success is the key to our success. As part of our HR Global People Services (GPS) team, you will offer local expertise while advocating for employees and upholding the company's goals and policies across our US, Canada and Latin America offices. GPS is a centralized HR function that is critical to supporting the employee lifecycle including new hire onboarding, Benefit enrollment, policy questions and other major employee life events.

　　As a trusted partner, you will aim to meet our employees' needs with empathy and integrity by delivering a high-quality employee experience in an efficient manner. You will be a true subject matter expert and partner with employees to understand their needs and provide the necessary support. Ensuring you act with tact and discretion; you will advise employees on topics covering the full range of HR-related programs and policies. You will partner with teams across the region to advocate for continuous organizational performance improvement.

　　We'll trust you to:

　　Assess and anticipate employees' requests and resolve within a timely manner and according to procedures, or escalate as appropriateSupport employees in a professional manner and direct employees to resources as needed, provide policy interpretation & navigation supportBalance multiple priorities and know how to dedicate your timeIdentifying trends in employees and collaborating cross-functionally to implement proactive solutionsAct as a liaison between employees and the HR enterprise, actively managing needs and expectationsSupport company-wide programs and initiatives (e.g., open enrollment, new hire orientation)Partner with functional areas to support employee inquiries related to all HR programs (e.g., tuition reimbursement)Manage, accurately collect, and handle sensitive and confidential informationProcess transactions in the HRIS system, WorkdayStrengthen existing partnerships and build new ones with stakeholders within HR and from other departmentsProactively identify opportunities for process improvements and make recommendations to enhance efficiency and effectiveness in the GPS workflowWork collaboratively with other HR colleagues to resolve employee issues that arise due to policy interpretations or procedural issues

　　You'll need to have:

　　At least 1 year of experience within an HR client facing environment or similar experienceProven track record managing difficult conversations and challenging stakeholdersAbility to work with discretion, diplomacy, and tact in high-pressure settingsProven capability to multitask, manage large volumes of work, work under pressure and meet tight deadlinesGood judgment and the ability to be proactive and take initiative to seek out solutionsAbility to navigate the \"gray\" areas by applying judgment and thinking creatively when responding to customer needsCuriosity to learn and seek feedback to continuously grow and develop skills, stretching outside your comfort zone

　　Does this sound like you?

　　Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime, please have a look at: https://www.bloomberg.com/company/what-we-do/

　　Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

　　Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for.