Overall objective of the Role

　　Performs all life-cycle payroll transactions and activities to ensure the processing of an accurate and timely payroll. Displays decision-making skills that support company and payroll policies.

　　Main Responsibilities

　　Key responsibilities:

　　Independently process payroll from end to end according the defined standards and client requirements including all associated payroll tasks

　　Monitor and manage ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds

　　Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities

　　Be able to understand and interpret a payslip

　　Be able to understand and follow the payroll calendar

　　Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities

　　Ability to recognize and deal appropriately with sensitive and confidential information

　　Produce and understand standard and client specific payroll reports including statutory year end reporting needs

　　Review and validate data for accuracy and completeness and initiates corrections per the defined standards

　　Answer payroll related questions and requests

　　Support and execute SOC1 Controls

　　Maintain and apply defined work instructions (DWIs)

　　Perform Transactions with Third parties

　　Provide clear knowledge transfers to peers

　　Support the Root Cause Analysis (RCA) process

　　Support and manage system maintenance testing

　　Support technical issue coordination and resolution

　　Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures

　　Participates in projects and activities as needed and assigned

　　Key Criteria to monitor performance

　　Adherence to all Security and Compliance procedures

　　100% Attainment of customer SLA agreements

　　Adherence to quality standards

　　Demonstrate professionalism and act responsibly

　　NGA Core Competencies

　　Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook

　　Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

　　Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

　　Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities

　　Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

　　IV. REQUIRED EXPERIENCE

　　Professional /

　　Job Experience

　　Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

　　Flexibility to support a global and fast paced environment

　　Attention to detail

　　Excellent written and verbal skills

　　Self-motivated and a willingness to learn

　　Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

　　Academic Degree

　　Education and Training

　　Essential

　　BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience

　　2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.

　　HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

　　Desirable

　　Experience working with HR and payroll dataWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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　　About Alight Solutions

　　Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

　　Our values are the essence of who we are:

　　Champion people. We are empathetic and have created a place where everyone belongs. And we win together.

　　Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

　　Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

　　Our Colleague Experience

　　At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

　　We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

　　Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

　　Help us reimagine how people and organizations thrive!

　　Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

　　@AlightSolutions