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HR/Payroll Shared Services Specialist

HR/Payroll Shared Services Specialist-March 2024

New Brunswick

Mar 28, 2026

About HR/Payroll Shared Services Specialist

　　Position Details

　　Position Information

Recruitment/Posting Title	HR/Payroll Shared Services Specialist
Job Category	Staff & Executive - Human Resources
Department	UHR- OneSource Service Center
Overview	Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a HR/Payroll Shared Service Specialist for the OneSource Faculty and Staff Service Center (OneSource). This position is a key position within the Operations team of OneSource, a customer focused service organization that provides HR and Payroll services to employees across the university. The HR/Payroll Shared Service Specialist serves as the first point of contact for customers contacting the OneSource and is responsible for working with OneSource staff and knowledge management system to resolve a broad scope of inquiries related to HR and Payroll services. The primary goal of the Customer Service Representative is to demonstrate effective issue resolution, ensuring high levels of customer satisfaction and operational efficiencies across OneSource operations.Among the key duties of this position are the following: Leverages an innovative case management system for tracking requests and may transfer or escalate cases to other OneSource parties or RU entities for efficient issue resolution. Conducts intake for all HR/Payroll related inquiries and escalates to appropriate parties, as necessary. Ensures timely resolution of cases and follows through cases to completion to provide best customer experience. Tracks and monitors cases to identify root cause of issues. Documents inquiry resolution and escalation in case management system. Leverages knowledge-base to provide consistent customer service. Provides feedback for ongoing process improvement; identifies trends and knowledge base needs and provides insight to increase operational efficiencies. Ensures all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers. Identifies and communicates leading practices and innovative approaches and tools for service delivery into FSRC operations.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at .
FLSA	Nonexempt
Grade	03
Position Salary
Annual Minimum Salary	50435.000
Annual Mid Range Salary	63836.500
Annual Maximum Salary	77238.000
Standard Hours	37.50
Union Description	Administrators Confidential
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to .
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

　　Qualifications

Minimum Education and Experience	Bachelor's degree, preferably in human resources management, business or related field or an equivalent combination of education and experience.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Customer service and issue resolution. Call/service center operations. Case management system operations. Basic knowledge of general HR/Payroll practices, policies and procedures. Excellent customer service and communication skills. Ability to effectively address challenging situations related to customer issues/complaints. High energy and focus. Excellent interpersonal skills. Ability to apply sound judgment and discretion with sensitive information. Ability to operate successfully and multitask in a fast paced environment.
Preferred Qualifications	Bilingual in English/Spanish. Prefers knowledge of case management/ticketing software. Problem solving and issue resolution across a broad scope of HR and Payroll topics. Ability to navigate and leverage knowledge and case management technology.
Equipment Utilized
Physical Demands and Work Environment
Special Conditions

　　Posting Details

Posting Number	24ST0028
Posting Open Date	01/05/2024
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Cook (RU-New Brunswick)
City	New Brunswick
State	NJ
Location Details

　　Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings.

　　Immunization Requirements Under Policy 60.1.35 , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

　　Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

　　It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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